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ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow

ServiceNow Asset Management

Composite Score
7.7 /10
CX Score
8.0 /10
Category
ServiceNow Asset Management
7.7 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Quality of Features

80

Breadth of Features

79

Business Value Created

79

Ease of Customization

78

Vendor Support

78

Ease of Implementation

78

ServiceNow Asset Management Reviews

Sidi Ethmane C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

High Customized Full Asset Management solution.

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Easy management, administration, fast integrity and reporting

What is your favorite aspect of this product?

Report customization

What do you dislike most about this product?

Training Certificate Cost

What recommendations would you give to someone considering this product?

Give more time for testing before GoLive

Pros

  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Pratyush R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

I suggest people to learn about Asset management.

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Asset Management automates your IT asset lifecycle. It tracks the financial, contractual and inventory details of hardware and devices – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, issue charge backs, and provision services.

What is your favorite aspect of this product?

1-Identify right price for assets. 2-Figure out the right place to sell and distribute assets to multiple offices. 3-Know the reorder point for assets.

What do you dislike most about this product?

All the features make this product good to go and for new person to learn about its implementation.Cant find any issue with it.

What recommendations would you give to someone considering this product?

Accurate assets data – the asset data will be highly accurate with the most recent physical state available for each asset.To succeed in asset management, you need to be confident in your abilities. Evaluate the options, make a decision, take action - it's no good second-guessing yourself.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Usman Z.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

ServiceNow ITSM: Hustle Free Asset Management

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Asset management is key component for any organization. There are multiple software & Tools available in market but when we talk about complete solution ServiceNow is the one. Having thousands of assets in company SN Asset Management made is very easy to manage. Reports can we be customized as per requirement and dashboard can be created to make information more visible

What is your favorite aspect of this product?

Customized dashboards, reports and bulk data import and export made life very easy to mange thousands of assets easily.

What do you dislike most about this product?

To be honest there is nothing to dislike about this. Well user interface is something you can say that it can be better but rest is fine.

What recommendations would you give to someone considering this product?

Systematic approach is always good to have in any organization. When you have thousands of assets you cannot track them manually so SN Asset management tool is quite effective for this. Reporting and dashboard make it for attractive for data clarity.

Pros

  • Effective Service
  • Caring
  • Fair
  • Acts with Integrity