What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
Down
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 72%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 81%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Security Protects
- Reliable
- Caring
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
End to End Lifecycle Management
Data Import Export and Aggregation
Advanced License Management
Decentralized Management
Data Center Analytics
Cloud License Management
Integrated Discovery
Software Recognition Library
Financial Analysis
Software Usage Metering
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Ease of Implementation
Business Value Created
Also Featured in...
ServiceNow Asset Management Reviews
Dewang S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Efficient and Reliable Tool
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
What really sets ServiceNow apart is how well it integrates with other ServiceNow modules like ITSM, CMDB, and Procurement. You get a full view of your asset lifecycle in one place, which helps reduce silos and improves data accuracy across the board.
What is your favorite aspect of this product?
I really like how much automation it brings to the asset tracking process. Tasks that used to be manual, like updates or lifecycle status changes, now happen automatically, saving a lot of time and reducing errors.
What do you dislike most about this product?
The initial setup can be overwhelming, especially if your organization doesn’t already follow a clear asset management process.
What recommendations would you give to someone considering this product?
It’s a powerful tool, but it works best when it’s set up properly and used alongside other ServiceNow modules.
Pros
- Unique Features
- Fair
- Helps Innovate
- Reliable
Rajat V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
It’s easy to manage your software and hardware
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Can be eaisly integrated with cmdb thus makes easy to use between incident problem change
What is your favorite aspect of this product?
We can eaisly track the life cycle of both hardware and software assets
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
They can consider this for sure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anish M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive asset management solution
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
It stands out due to its comprehensive lifecycle management capabilities, analytics and its features in reporting.
What is your favorite aspect of this product?
I love the analysis and reporting features.
What do you dislike most about this product?
Initial setup and Configuration process was not as easy as told by their sales and Marketing. It is Time consuming.
What recommendations would you give to someone considering this product?
Ensure you have sufficient time and resources for the initial setup and training. It offers long term value So, do a complete analysis before opting in,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
