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ServiceNow

ServiceNow Asset Management

7.7 /10
Category
ServiceNow Asset Management
7.7 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Business Value Created

79

Quality of Features

79

Breadth of Features

78

Vendor Support

78

Ease of Implementation

78

Ease of Customization

77

ServiceNow Asset Management Reviews

Alex J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

The best in class

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

It has absolutely everything an Organization will need.

What is your favorite aspect of this product?

The simplicity in adding new devices.

What do you dislike most about this product?

The cost can become high for large orgs.

What recommendations would you give to someone considering this product?

If you have the money, this is the product for you.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Empowering IT Efficiency and Beyond!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathan W.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic Product but still need client/user input

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Features, User friendly environment, future modifications based on the company/product needs. + customer service

What is your favorite aspect of this product?

Over all all the features are user friendly

What do you dislike most about this product?

Future flexibility to alter the software based on the company/products needs

What recommendations would you give to someone considering this product?

Please proceed to purchase based on your budget and needs

Pros

  • Caring
  • Performance Enhancing
  • Trustworthy
  • Unique Features