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ServiceNow

ServiceNow Asset Management

Composite Score
7.7 /10
CX Score
8.0 /10
Category
ServiceNow Asset Management
7.7 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Quality of Features

80

Breadth of Features

79

Business Value Created

79

Ease of Customization

78

Vendor Support

78

Ease of Implementation

78

ServiceNow Asset Management Reviews

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Awesome application"

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out for its integrated approach, offering a comprehensive solution that combines IT asset management with other IT service management processes. It provides a single platform for managing assets, workflows, and service requests, fostering efficiency and collaboration across various departments. Additionally, ServiceNow emphasizes automation, enabling organizations to streamline processes and enhance overall productivity.

What is your favorite aspect of this product?

ServiceNow Asset Management is its ability to integrate seamlessly with other IT service management processes, promoting a holistic approach to managing assets within an organization. This integration enhances collaboration and efficiency across different functional areas.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, it's crucial to: Assess Integration Needs: Scalability User Training Customization Automation Potential Vendor Support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Easy to use"

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface

What is your favorite aspect of this product?

appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Comprehensive asset management solution

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

It stands out due to its comprehensive lifecycle management capabilities, analytics and its features in reporting.

What is your favorite aspect of this product?

I love the analysis and reporting features.

What do you dislike most about this product?

Initial setup and Configuration process was not as easy as told by their sales and Marketing. It is Time consuming.

What recommendations would you give to someone considering this product?

Ensure you have sufficient time and resources for the initial setup and training. It offers long term value So, do a complete analysis before opting in,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing