What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow Asset Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow Asset Management.
87 Likeliness to Recommend
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Security Protects
- Reliable
- Caring
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End to End Lifecycle Management
Analytics and Reporting
Software Recognition Library
Data Center Analytics
Advanced License Management
Cloud License Management
Data Import Export and Aggregation
Decentralized Management
Software Usage Metering
Integrated Discovery
Financial Analysis
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Breadth of Features
Vendor Support
Ease of Implementation
Ease of Customization
Also Featured in...
ServiceNow Asset Management Reviews
Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
"Easy to use"
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface
What is your favorite aspect of this product?
appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anish M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive asset management solution
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
It stands out due to its comprehensive lifecycle management capabilities, analytics and its features in reporting.
What is your favorite aspect of this product?
I love the analysis and reporting features.
What do you dislike most about this product?
Initial setup and Configuration process was not as easy as told by their sales and Marketing. It is Time consuming.
What recommendations would you give to someone considering this product?
Ensure you have sufficient time and resources for the initial setup and training. It offers long term value So, do a complete analysis before opting in,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christy T.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Best in Class, by far. Fully customizable to env.
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Ease of integration, business community familiarity, reliability, vendor support, reporting features.
What is your favorite aspect of this product?
One stop Shop- All of our applications, assets can be managed in one place, all problems tie to each asset directly.
What do you dislike most about this product?
There is not much negative one can say about Service Now, especially if you've used other competitor's programs. I do not think I would want to work somewhere that didn't use this tool in the position I hold now.
What recommendations would you give to someone considering this product?
Best in Class, for a reason.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing