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SearchUnify Cognitive Search

Composite Score
8.3 /10
CX Score
8.6 /10
Category
SearchUnify Cognitive Search
8.3 /10

What is SearchUnify Cognitive Search?

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Inspires Innovation

Feature Ratings

Average 80

Audio and Video Analytics

94

User interface for search/retrieval

93

Advanced/Faceted search

91

AI/Machine Learning

91

Content Analytics

89

Social Network Awareness

86

Content Aggregation

84

Multi Format Support

84

Optical Character Recognition

82

Synonyms and Stemming

81

Processing and Indexing

79

Vendor Capability Ratings

Average 80

Vendor Support

88

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of IT Administration

83

Business Value Created

82

Ease of Data Integration

81

Availability and Quality of Training

80

Ease of Implementation

79

Quality of Features

78

Usability and Intuitiveness

74

Ease of Customization

72

SearchUnify Cognitive Search Downloads

SearchUnify Cognitive Search Videos

SearchUnify Cognitive Search Reviews

Kate M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product which demonstrates value

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

The ability to integrate seamlessly with other systems

What is your favorite aspect of this product?

The support and proactive nature of our relationship with this vendor

What do you dislike most about this product?

The integration abilities

What recommendations would you give to someone considering this product?

Spend time with the team, they will guide you through relevant examples

Pros

  • Respectful
  • Acts with Integrity
  • Over Delivered
  • Helps Innovate
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2022

Feature rich but sometimes buggy.

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable
  • Less Performance Enhancing

Douglas E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

So far, the features and implementation seem great

Likeliness to Recommend

9 /10

What differentiates SearchUnify Cognitive Search from other similar products?

More features than Algolia

What is your favorite aspect of this product?

Clean dashboard design

What do you dislike most about this product?

Just haven't had time to dive in

What recommendations would you give to someone considering this product?

Lots of ways of reviewing search data and customer feedback

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Respectful

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