SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Social Network Awareness
Content Aggregation
Multi Format Support
Optical Character Recognition
Synonyms and Stemming
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
SearchUnify Cognitive Search Downloads
enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering
cognitive-search-for-communities
searchunify-for-zendesk-guide
cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you
winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model
SearchUnify Cognitive Search Videos
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Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
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Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Jamie L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
SearchUnify Review
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I am not sure. I was not part of the decision making process.
What is your favorite aspect of this product?
This offers our end-users an efficient way to access support content in one location that we have not experienced in the past.
What do you dislike most about this product?
The lack of analytics and reporting robustness.
What recommendations would you give to someone considering this product?
If your implementation requires complex customization, ask a lot of questions and be aware of the downstream impacts to administration and UX/UI.
Pros
- Caring
- Helps Innovate
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Great product and support team.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2023
Easy to Use but needs a lot of customization.
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Generous Negotitation