SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Social Network Awareness
Content Aggregation
Multi Format Support
Optical Character Recognition
Synonyms and Stemming
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
SearchUnify Cognitive Search Downloads
enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering
cognitive-search-for-communities
searchunify-for-zendesk-guide
cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you
winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model
SearchUnify Cognitive Search Videos
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Dorothy W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Product and the team help us to reach our goals!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Fair cost structure, not paying by user. Customer success, leadership, sales and technical team are very responsive and helpful.
What is your favorite aspect of this product?
I care about customer results and the robust user analytics provided.
What do you dislike most about this product?
Some version upgrades do require our IT team along with testing and coordination however I think that is common.
What recommendations would you give to someone considering this product?
Ensure you define and prioritize your business requirements with key stakeholders. Ensure you dedicate staff to learn the product, interpret and monitor the analytics and results monthly.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Kristin W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great product and support
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
It's been a few years since I've compared them but the things that I would say differentiates is the services and support team. They are very open to new ideas and I see those ideas implemented or at least added to their roadmap quickly. The product continues to evolve and improve and I liked it when we first chose it so that's a big plus. The SearchUnify team has been a great partner and they work hard to ensure that they are meeting and exceeding our expectations, I've worked with many vendors over the years and I'd put this team at the top when it comes to service.
What is your favorite aspect of this product?
I'm a data person so my favorite aspect is the analytics. I love how you can clearly see what is going on in the search journey. You can control the relevancy of the results and soon after see the improvement through the data.
What do you dislike most about this product?
I really like just about everything about the product. The biggest issue that I've had is mostly on our end due to controls we have in place and the fact that our use case is a little different. I think sometimes the effort to get things to work is a little more than if we could just use the out of the box connectors as designed but once we work through them, the end result is great.
What recommendations would you give to someone considering this product?
I would look at how SearchUnify solves your problem, and then take a step further and think about what other problems you can solve. I have uses outside of what we bought it for and that is where we really start seeing some ROI. Having a support Sponsor and doing some internal selling to the system admins of the systems you want to connect to is also a good idea.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Great product with incredible insights
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
