SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (a Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
Audio and Video Analytics
Content Aggregation
Content Analytics
Multi Format Support
Processing and Indexing
Synonyms and Stemming
Social Network Awareness
Results Sorting
AI/Machine Learning
Vendor Capability Ratings
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
SearchUnify Cognitive Search Downloads
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SearchUnify Cognitive Search Videos
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Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
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Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search | Deliver Exceptional Customer and Employee Experiences with AI
Enhanced User Experience With SearchUnify Cognitive Search
SearchUnify Cognitive Search Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
SearchUnify has made a HUGE difference for us
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Product Enhancements reflect client's needs!
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Ori M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Feature rich at a great price point.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The ease of back end customization is a great feature for SearchUnify. I appreciate that we can add new content sources, control indexing, manipulate search tuning, and many other functions, right from the admin panel ourselves.
What is your favorite aspect of this product?
The ability of the product to generate dynamic facets for filtering searches, based on the unique metadata associated with the different content types, is pretty great! Our end users like that it can offer such a flexible search experience.
What do you dislike most about this product?
There are some small usability issues that are relatively trivial but annoying if you are a heavy daily user, that seem like oversights in an otherwise great product. One example would be the titles on search results not wrapping/cutting off, requiring our users to hover their mouse over every search result title to see the full title in the hover text. When you are performing hundreds of searches a day (working on support tickets from our customers), this takes away valuable time.
What recommendations would you give to someone considering this product?
I would recommend taking the time to test it and make sure it's going to meet your needs, but if it meets most/all business requirements, this is a great choice for a federated/enterprise search tool. It's powerful, customizable, and we have overall been really happy with the engagement of their customer success team and the price point. When we recently migrated to a new CRM platform and had a few months without SearchUnify during the move, our agents asked constantly when it would be back, which was a pretty good sign that it had become a valuable tool for them.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
