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SAP Service Cloud Logo
SAP Service Cloud Logo
SAP

SAP Service Cloud

Composite Score
8.0 /10
CX Score
8.3 /10
Category
SAP Service Cloud
8.0 /10

What is SAP Service Cloud?

The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.

Company Details


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SAP Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Service Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
86%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Service Cloud?

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0% Negative
6% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Caring
  • Saves Time

Feature Ratings

Average 86

Customer Self Service Capabilities

89

Agent Collaboration

88

Mobile Customer Care

87

Multi Channel Support

87

Contact Center Integration

86

Customer Service Knowledge Management

86

Customer Service Workflow Management

85

Agent Scripting

84

Analytics and Reporting

81

Intelligent Search

81

Customer Community Management

78

Vendor Capability Ratings

Average 79

Business Value Created

86

Breadth of Features

85

Ease of IT Administration

82

Quality of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Usability and Intuitiveness

79

Availability and Quality of Training

76

Ease of Implementation

75

Vendor Support

74

SAP Service Cloud Reviews

Lehar A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

User friendly

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

It is really very user friendly

What is your favorite aspect of this product?

It's user friendliness and the way it quickly does the work

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Janhavi F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

It's unique

What is your favorite aspect of this product?

User work efficiency

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Very nice product

Pros

  • Continually Improving Product
  • Over Delivered
  • Appreciates Incumbent Status
  • Helps Innovate

Sujeet Singh V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Feature loaded with best customer service

Likeliness to Recommend

8 /10

What differentiates SAP Service Cloud from other similar products?

Budget solutions with great functions and better customer service than others

What is your favorite aspect of this product?

Customer service is best

What do you dislike most about this product?

Little extra cost than competitors

What recommendations would you give to someone considering this product?

Easy and better features with good customer service

Pros

  • Helps Innovate
  • Fair
  • Altruistic
  • Acts with Integrity