
What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Enables Productivity
- Trustworthy
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Collaboration
Mobile Customer Care
Multi Channel Support
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Agent Scripting
Analytics and Reporting
Intelligent Search
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Vendor Support
SAP Service Cloud Reviews

Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
User friendly
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is really very user friendly
What is your favorite aspect of this product?
It's user friendliness and the way it quickly does the work
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Janhavi F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It's unique
What is your favorite aspect of this product?
User work efficiency
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
Very nice product
Pros
- Continually Improving Product
- Over Delivered
- Appreciates Incumbent Status
- Helps Innovate

Sujeet Singh V.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Feature loaded with best customer service
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Budget solutions with great functions and better customer service than others
What is your favorite aspect of this product?
Customer service is best
What do you dislike most about this product?
Little extra cost than competitors
What recommendations would you give to someone considering this product?
Easy and better features with good customer service
Pros
- Helps Innovate
- Fair
- Altruistic
- Acts with Integrity