What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Fair
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Customization
Breadth of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Sanjay Diyodra ©.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Comprehensive CRM solution with robust integratio
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP CRM stands out for its robust integration with other SAP modules, providing a comprehensive end-to-end solution for customer relationship management.
What is your favorite aspect of this product?
As a machine learning model, I don't have personal preferences, but users often appreciate SAP CRM's scalability and customization capabilities for tailored business solutions.
What do you dislike most about this product?
I don't have personal opinions, but users sometimes express concerns about the complexity of SAP CRM's implementation and learning curve.
What recommendations would you give to someone considering this product?
Prioritize thorough training and consultation to maximize the benefits of SAP CRM's extensive features and ensure successful implementation.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
YuvaTheja E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
One of the finest tools in the market for Customer
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It is one of the finest tools in the market with fast and friendly user interface. Its features and functionality are astounding compared to other tools in the market.
What is your favorite aspect of this product?
It is easy to explore, and one can customize its look and feel according to our need. We have integrated it with all our automations and its very much compatible with all our applications. In fact, it provides a feature to enable scripting which makes it compatible to automate with any other tool.
What do you dislike most about this product?
Nothing to dislike about
What recommendations would you give to someone considering this product?
If what you need is a fast and smooth interface with loads of features for managing your customer relations, then your search ends here.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Avin R.
- Role: Finance
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Best CRM product ever
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP CRM is a customer relationship management tool that offers a range of features for managing various aspects of customer relationships. According to reviews, SAP CRM is well-suited for B2B and B2C relationship growth Compared to Salesforce, SAP CRM is perceived to have better customer support, but it may take more time and energy to resolve issues SAP CRM offers a range of product types, including material, service, warranty, financing, and intellectual property
What is your favorite aspect of this product?
the simple user interface of the product
What do you dislike most about this product?
the most disliked aspect of SAP CRM is its challenging implementation and usage, especially for those who are not experienced in high-end technology
What recommendations would you give to someone considering this product?
one can try out the product this is the best also time consuming for those new to technology
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
