What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Fair
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Customization
Breadth of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Faseel K.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2023
Packs a whole bunch of user-interaction features
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Big database of stored information that can easily be retrieved whenever you want
What is your favorite aspect of this product?
Big database of stored data
What do you dislike most about this product?
Slow sometimes because of its only compatibility with internet explorer
What recommendations would you give to someone considering this product?
Try to avoid all employees being online in CRM at the same time. May reduce speed.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Cons
- Wastes Time
Sourav H.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Reliable legacy data management
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP as an entity has been in this space for quite a long time, which means the solution has undergone a lot of refinements
What is your favorite aspect of this product?
The flexibility it offers when manipulating relational database
What do you dislike most about this product?
The user interface was a bit outdated
What recommendations would you give to someone considering this product?
SAP can be considered if the data generated by an organization/company is on the higher side with a complex data architecture and has to be stored securely for reference later
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Includes Product Enhancements
Yogesh J.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
For us SAP CRM is indispensable for our operations
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It's like what differentiates a Leader from a follower. SAP CRM is the best when it comes to CRM based applications
What is your favorite aspect of this product?
Continual enhancements and innovation including ease of operation
What do you dislike most about this product?
Cost...need to make the upfront costs and AMC manageable and more attractive
What recommendations would you give to someone considering this product?
You can evaluate/benchmark other products, but SAP CRM would be your optimal choice.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity