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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Anant T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Enterprise e-commerce software with scale options
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The difference is like an Enterprise-grade solution, integration capabilities, and cloud deployment
What is your favorite aspect of this product?
It's robust integration capabilities that enable seamless connectivity
What do you dislike most about this product?
The initial learning curve and complexity of implementation can be challenging for some users
What recommendations would you give to someone considering this product?
Utilizing sap support services to ensure a successful implementation
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Client's Interest First
srinivas b.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Mar 2023
Fantastic but falls short of composable MACH
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Plethora of capabilities and features offered to be easily customisable. Vast usage of Spring framework. Minimal learning curve for the java developers with exposure to spring framework.
What is your favorite aspect of this product?
Catalog Management and Order Management. Have customised these aspects for very complex use cases across multiple project implementations
What do you dislike most about this product?
Content management is not effective when compared to Adobe Experience Management or any latest headless CMS offerings like contentful etc. And Back office customisations very complex and rule engine customisations were hard to debug. Also the upgradation / version migration efforts. For example with some of the MACH commerce vendors like commercetools we get to work with version less always up-to-date APIs. which doesn't need any migration efforts
What recommendations would you give to someone considering this product?
Where initial time to market is critical with plethora of features to start without wanting to spend much time rather than future proof architectural setup with Composable MACH that needs reasonable amount of time but offers better availability and reliability and guaranties faster development velocity or features release in the longer run.
Pros
- Caring
- Respectful
- Acts with Integrity
- Trustworthy
Cons
- Slower Product Innovation
- Less Inspiring
- Vendor's Interest First
Gonzalo S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2023
Commerce solutions for medium and large companies
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce Cloud offers a wide range of functions with which individual processes can be mapped well. In connection with other modules of the SAP Customer Experience Portfolio, the customer journey can be mapped for both customers and employees. With SAP Commerce Cloud, customers can provide a web store with "one face to the customer", depending on the website, as well as create an individual platform for their customers, where the customer can store their orders, histories, employees, service calls, maintenance and much more can be managed further.
What is your favorite aspect of this product?
SAP CC, formerly hybris, is a flagship commerce solution. If the product catalog and the store are to be implemented in 80 countries and different processes, taxes, payment processes, etc., apply everywhere, then the solution is in its sweet spot. From CPQ to multi-market online stores, complex retail solutions are fully mapped from the storefront to the order management process.
What do you dislike most about this product?
SAP Commerce Cloud contains a wealth of functionality in individual editions and is, therefore, one of the most comprehensive commerce solutions.
What recommendations would you give to someone considering this product?
Companies that are not big enough will not like the tool. I also think B2B is a better fit. This means that the solution is oversized when it comes to the classic D2C fashion store. In the past (in hybris 6), with all booths after HMC (Hybris Management Console), the UI was also a bit complex, but I think it has improved significantly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
