What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Customer Order Portal
Order Management
Reporting and Analytics
Integrated Search
Payment Processing
Content Management
Content Localization
Microsite Management
Predictive Recommendations
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Vijay D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best tool for Retail Sales Management
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP is better & more powerful tool than others application in content management for your product, catalog, and promotions
What is your favorite aspect of this product?
I like the most feature is its content management technology
What do you dislike most about this product?
Nothing, even its features helps me more to grow my business
What recommendations would you give to someone considering this product?
If you are looking for content management technology for your business then you can surely trust on SAP technology
Pros
- Reliable
- Transparent
- Appreciates Incumbent Status
- Helps Innovate
Vitthal S.
- Role: Operations
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Mar 2024
FANTASTIC PRODUCT
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
It's user-friendly, features
What is your favorite aspect of this product?
User-friendly
What do you dislike most about this product?
Nothing to tell
What recommendations would you give to someone considering this product?
It's very nice product, for users in all industries
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Mahak J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
User friendly and Amazing product
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce Cloud, you can offer a seamless shopping experience across websites, mobile apps, social media, and physical stores. It keeps everything .connected.
What is your favorite aspect of this product?
My favorite aspect is how SAP Commerce Cloud lets businesses customize the shopping experience for each customer, making them feel special.
What do you dislike most about this product?
The initial cost and ongoing expenses of using SAP Commerce Cloud could be a bit steep for businesses with tight budgets.
What recommendations would you give to someone considering this product?
Check if SAP Commerce Cloud will easily connect with your current systems. You don't want any headaches later on..
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
