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SAP

SAP Commerce Cloud

Composite Score

8.6 /10

CX Score

8.8 /10

54 Reviews Write a Review

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Helps Innovate
Trustworthy
Effective Service
Reliable

Feature Ratings

Average 81

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Junaid P.

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

EASY TO USE FOR ALL ACCOUNTING NEEDS

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

Well managed and designed modules, Excellent support by SAP Team

What is your favorite aspect of this product?

Dashboard and the UI is very impresive

What do you dislike most about this product?

Complex solution when it we go to customization

What recommendations would you give to someone considering this product?

mobile apps are not responsive , please make it pure stable Responsive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Ronald v.

Role: Consultant
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Great product, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP has a Easy to use interface with a clear design. This makes it accessible to even the most tech-illiterate of people.

What is your favorite aspect of this product?

It is fully customisable. This makes it perfect for almost all organizations.

What do you dislike most about this product?

It is a bit pricey. If you use it daily, it's definitely worth the investmest

What recommendations would you give to someone considering this product?

Critically look at how much you are going to use SAP Commerce Cloud. If you are going to use it a lot, it is worth the investment.

Pros

Reliable
Performance Enhancing
Effective Service
Security Protects

Cons

Less Generous

Matteo N.

Role: Vendor Management
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to use and confortable

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

Multiple functionalities, great graphic design, innovative

What is your favorite aspect of this product?

Test driving Java appications

What do you dislike most about this product?

Supporting not all platformsfor developers

What recommendations would you give to someone considering this product?

Implement new functions and compabilities

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Junaid P.

EASY TO USE FOR ALL ACCOUNTING NEEDS

Likeliness to Recommend

Pros

Ronald v.

Great product, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Matteo N.

Easy to use and confortable

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Title

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness