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Samsara Inc

Samsara

Composite Score
8.3 /10
CX Score
8.3 /10
Category
Samsara
8.3 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Feature Ratings

Average 83

GPS Tracking

89

Asset Management

84

Vehicle Management

83

Driver Management

82

Fuel Management

81

Fleet Maintenance

79

Dispatch Management

75

Cargo Management

72

Vendor Capability Ratings

Average 83

Breadth of Features

87

Ease of Implementation

87

Quality of Features

86

Usability and Intuitiveness

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Customization

80

Vendor Support

79

Samsara Reviews

David S.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product, and excellent customer support

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The multiple solutions that Samsara can provide makes a difference.

What is your favorite aspect of this product?

Utilizing the driver safety scores and be able to configure them to fit our organization.

What do you dislike most about this product?

Some of the data is not always correct. When you compare data to other areas in the system you will find discrepancies.

What recommendations would you give to someone considering this product?

It is a great product, with excellent customer support. They continue to add new features but customization for your organization may not be a priority.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great product for fleet. Very easy to navigate

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phil D.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great ease of use and constant improvement

Likeliness to Recommend

9 /10

What differentiates Samsara from other similar products?

It has a great UI and is easy to learn and use, along with their consistent improvement implementation has kept us with Samsara.

What is your favorite aspect of this product?

It's ease of use.

What do you dislike most about this product?

It could improve with interfacing with more fuel vendors and also improve it's maintenance features.

What recommendations would you give to someone considering this product?

Try it out first on one unit and negotiate a buyout of your current telematics through a unique contract.

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Helps Innovate
  • Reliable