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Samsara Inc

Samsara

Composite Score
8.3 /10
CX Score
8.3 /10
Category
Samsara
8.3 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Feature Ratings

Average 83

GPS Tracking

89

Asset Management

84

Vehicle Management

83

Driver Management

82

Fuel Management

81

Fleet Maintenance

79

Dispatch Management

75

Cargo Management

72

Vendor Capability Ratings

Average 83

Breadth of Features

87

Ease of Implementation

87

Quality of Features

86

Usability and Intuitiveness

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Customization

80

Vendor Support

79

Samsara Reviews

Joseph V.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

It is has live tracking

What is your favorite aspect of this product?

Its interactive gps system.

What do you dislike most about this product?

Logs me out on occasion

What recommendations would you give to someone considering this product?

Decide if GPS is the main goal for purchasing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Garry N.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Good Product, but room for improvement.

Likeliness to Recommend

8 /10

What differentiates Samsara from other similar products?

Ease of installation and basic use.

What is your favorite aspect of this product?

Advancement of real time GPS data, and looking forward to future advancement.

What do you dislike most about this product?

I consider the warranty process bulky considering the simplicity of troubleshooting.

What recommendations would you give to someone considering this product?

Overall a good system to operate and getting better all the time.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Respectful

Corey M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use platform for all different user types.

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

This product in my opinion is very user friendly and easy to use even if you are technically challenged. The dashboard is easy to use and navigate. The hardware is simple to install, and the app is simple and easy to use for drivers.

What is your favorite aspect of this product?

ease of use and installation/implementation.

What do you dislike most about this product?

I don't have any strong dislikes for this product.

What recommendations would you give to someone considering this product?

highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Friendly Negotiation