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Salesforce Starter Logo
Salesforce Starter Logo
Salesforce.com Inc

Salesforce Starter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Starter
8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Security Protects

Feature Ratings

Average 83

Sales Management

86

Lead Management

85

Account and Contact Management

84

Customer Service Management

82

Activity and Workflow Management

82

Mobile

82

Analytics and Reporting

81

Collaboration

79

Marketing Management

79

Quote Contract and Proposal

78

Telephony and Call Center Management

76

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

83

Ease of Implementation

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Quality of Features

79

Vendor Support

79

Ease of IT Administration

78

Salesforce Starter Reviews

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Needs lots of support

Likeliness to Recommend

8 /10

What differentiates Salesforce Starter from other similar products?

Breadth of integrations

What is your favorite aspect of this product?

Sales management

What do you dislike most about this product?

Difficulty to scale without a dedicated team

What recommendations would you give to someone considering this product?

Budget for support and maintenance

Pros

  • Altruistic
  • Friendly Negotiation
  • Security Protects
  • Trustworthy

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Efficient Service

Ariel L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Engage buyers with personalized marketing

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

It has thousands of custom applications and expert consultants to help any company create a perfectly tailored Customer 360 solution. Salesforce is a cloud-based customer relationship management (CRM) platform that gives all departments in your organization, including marketing, sales, customer service and ecommerce, a unified view of your customers on one integrated platform.

What is your favorite aspect of this product?

Delivers the personalized experiences your customers expect using the integrated CRM platform we call Salesforce Customer 360. It provides powerful, connected products to improve your marketing, sales, ecommerce, customer service, IT and more. With AI-based personalization, sell products to all types of customers as your business grows and trends evolve. Optimize effects, budgets and processes through unified marketing and business analytics.

What do you dislike most about this product?

Has some bugs and errors in implementation and early stages of deployment, each customization requires development expertise; customization of reports and a host of other features would be welcome additions. Better training should be provided to understand the full functionality. I think it would be good to have more guided tutorials to help configure new fields or features.

What recommendations would you give to someone considering this product?

Support customer interactions on any channel, automate business processes with intelligent workflows, improve call center management with intelligent productivity tools, also get a shared and actionable view of every customer interaction, help drive revenue and upsell more easily through the power of AI. And with the clarity of Customer 360, you can eliminate silos and gain first-hand insight into every customer interaction from the first click to the last purchase and beyond.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Yataani G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Handling CRM Needs The Easy Way

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

It comes with personalization features and great speeds in processing business CRM needs.

What is your favorite aspect of this product?

I like that Salesforce Essentials is a speedy software It integrates well with other Salesforce tools

What do you dislike most about this product?

Nothing to hate as Salesforce Essentials has been great.

What recommendations would you give to someone considering this product?

I recommend Salesforce Essentials because it meets our needs as a CRM software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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