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Salesforce.com Inc

Salesforce Starter

Composite Score

8.1 /10

CX Score

8.3 /10

48 Reviews Write a Review

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Altruistic
Security Protects

Feature Ratings

Average 83

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Salesforce Starter Reviews

Chris C.

Role: Vendor Management
Industry: Healthcare
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2022

Intimidating for Reps to fully grasp the product.

Likeliness to Recommend

5 /10

What differentiates Salesforce Starter from other similar products?

It's essentially an industry standard - this product was implemented before I started at the company, but speaking with other friends from other companies, it seems that this is the go-to CRM platform.

What is your favorite aspect of this product?

My favourite aspect of the platform is the visibility you get from very specific metrics on how you and your team is performing. Things are customizable so that you can really cater the metrics to what your team is looking for. The dashboards are pretty and give you quick visuals at a glance. It's also fantastic to have something that easily integrates with other business apps. We've had no troubles integrating things like ZoomInfo and Outreach onto the platform.

What do you dislike most about this product?

It is an intimidating platform and quite difficult to wrap your head around at the start. Also, because the app is so technical, it almost feels like the more you learn about Salesforce, the more questions/confusion you have. Also, in terms of user friendliness, it doesn't seem accessible out of the box - we (and other companies I've spoken to) actually needed to hire a Salesforce specialist onto our team to build this out for us. So not only did we purchase Salesforce, but we also needed to spend more money and hire someone specific to build this out for us.

What recommendations would you give to someone considering this product?

It's useful and helps provide you important business metric, but it will also frustrate you, so make sure you know what you're getting yourself into! It's as complicated as you want/need to make it.

Pros

Saves Time
Efficient Service
Effective Service
Caring

Cons

Less Productive
Slower Product Innovation
Leverages Incumbent Status

Masood A.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Starter from other similar products?

Visualization

What is your favorite aspect of this product?

user friendly

What do you dislike most about this product?

Integration with other data source

What recommendations would you give to someone considering this product?

Enhanced feature

Pros

Continually Improving Product
Caring
Altruistic
Helps Innovate

Mazher Ahmed S.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Salesforce useful for datasynchronization

Likeliness to Recommend

7 /10

What differentiates Salesforce Starter from other similar products?

Salesforce fitter criteria is some thing that I didn't find in other products

What is your favorite aspect of this product?

Search Criteria, you can have whole description of the exact search criteria

What do you dislike most about this product?

I didn't find any thing that would triggering the disliking factor

What recommendations would you give to someone considering this product?

Much Needed for data storage and sorting

Pros

Efficient Service
Client Friendly Policies
Continually Improving Product
Performance Enhancing

How We Deliver

Salesforce Starter

What is Salesforce Starter?

Company Details

Need Assistance?

Awards & Recognition

Salesforce Starter Ratings

88 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Starter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Starter Reviews

Chris C.

Intimidating for Reps to fully grasp the product.

Likeliness to Recommend

Pros

Cons

Masood A.

Fantastic product

Likeliness to Recommend

Pros

Mazher Ahmed S.

Salesforce useful for datasynchronization

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration