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Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score

8.2 /10

CX Score

8.3 /10

74 Reviews Write a Review

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

3 Top Rated Capabilities

5 Top Rated Features

2022

Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Helps Innovate
Reliable
Security Protects

Feature Ratings

Average 84

Sales Management

Lead Management

Analytics and Reporting

Collaboration

Activity and Workflow Management

Marketing Management

Customer Service Management

Account and Contact Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Lead Management

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View Salesforce Sales Cloud Professional in this category (opens in a new tab)

Salesforce Sales Cloud Professional Reviews

Arjun A.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, great product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Features, variety of integrations available.

What is your favorite aspect of this product?

Ease of use, support and documentation available.

What do you dislike most about this product?

Little high on the pricing but the available features compensate for that.

What recommendations would you give to someone considering this product?

Think of the scaling aspect of your app when deploying as sfdc provides most features, integrations etc

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Molly H.

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Best in class CRM

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

I don't have direct experience with other CRM products but have seen Salesforce continue to innovate and make a better user experience year after year after year.

What is your favorite aspect of this product?

They have the most awesome and fun training and learning and help platform of any software I've ever used.

What do you dislike most about this product?

Sometimes finding the answer for a small technical question is very challenging

What recommendations would you give to someone considering this product?

Spend a lot of time deciding on how to implement. Start with LESS vs more complexity when you start with Salesforce and add as you need.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

James M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, but a bit of a learning curve

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

I have mainly used Salesforce, and I couldn't go without it. It is the perfect place for all my contacts and account-level data.

What is your favorite aspect of this product?

My favourite aspect is the integration with other software, and the ease of use to update and find contacts.

What do you dislike most about this product?

It is at times slow to load new pages/records.

What recommendations would you give to someone considering this product?

If you have a large base of contacts or accounts it makes sense to buy Salesforce if you can afford it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

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How We Deliver

Salesforce Sales Cloud Professional

What is Salesforce Sales Cloud Professional?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Professional Ratings

88 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Salesforce Sales Cloud Professional Reviews

Arjun A.

Easy to use, great product!

Likeliness to Recommend

Pros

Molly H.

Best in class CRM

Likeliness to Recommend

Pros

James M.

Easy to use, but a bit of a learning curve

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Professional Comparisons

HubSpot Sales Hub

Pipedrive

Zoho CRM

SugarCRM

monday.com

Sage CRM

Title

1
Since last award

Feature Ratings

Sales Management

Lead Management

Analytics and Reporting

Collaboration

Activity and Workflow Management

Marketing Management

Customer Service Management

Account and Contact Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support