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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Morgan W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fundamental to Sales, Commoditized Feature-Set

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is the leader in it's space and kind of controls the market for CRM. It's capabilities are second to none when properly implemented, but the implementation and upkeep of the platform is highly costly from a time and money perspective.

What is your favorite aspect of this product?

Customization is great for this product. Companies can mold Salesforce to fit their exact process. This is a blessing and a curse in that if it's customized properly its great...on the flip side improper customizations can make things harder for a day to day rep's usage of the platform.

What do you dislike most about this product?

UI can be confusing for new users of the product. There are a ton of fields that are specific across different company implementations.

What recommendations would you give to someone considering this product?

Map out your sales process in a very granular way before implementing this platform. That way you can build Salesforce around your process vs. adapting to theirs out of the box.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Respectful

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Inhibits Innovation

Xinyu (Candy) Y.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great platform for customer centricity

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The platform design and data visualization tools

What is your favorite aspect of this product?

Customer-facing tools and easy to pull data out from the platform

What do you dislike most about this product?

Yes, it's a bit pricy

What recommendations would you give to someone considering this product?

No specific recommendations but would like to have more useful dashboards to show progress on tasks

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Malcom Y.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to use and integrate with any systems

What is your favorite aspect of this product?

Extensive Features with Microsoft

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Good solution for any size company

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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