What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Ingrid M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Robust software, works great overall
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Possibility to integrate different softwares with the platform. However, it’s not perfect
What is your favorite aspect of this product?
The fact that it’s possible to integrate different softwares and it helps with case management
What do you dislike most about this product?
It’s slow, the UI is outdated and despite the fact it facilitates the integration with different softwares, it’s not always seamless, especially with phone/chat features
What recommendations would you give to someone considering this product?
It works good overall, it’s a great software. But it can be hard work with integrations
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Andrey L.
- Role: Operations
- Industry: Engineering
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2023
sales team critical architecture for perfectionsts
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It has wide variety of integrations and is always evolving and acquiring new features and tools. Once it will be AI assisted the revolution in sales will occure. Yep, I think AI sales assistant will be productive and fun way to made business. I like it features for reports creation and team collaboration. Salesforce is widely spreaded so you with 80% probability will not need to educate new user of marketing and sales team. We expect the gorwth of ERP integrations for Salesforce.
What is your favorite aspect of this product?
It is trully focused on relationship build and has a room for growth of your small business - it has common flow for B2C and B2B channels which make difference - your small customer yesteray will be your large key account tomorrow. Good to have a contract management tools as integrated flow. Cross chanel lead gen analytics is beneficial for us.
What do you dislike most about this product?
We like everything but would be great to have integrated service market places indeed, upwork etc.
What recommendations would you give to someone considering this product?
Salesforce has great product and sales team so do not hesitate to ask questions and have a call to match all your worries out. Try it free but subscription worth of 1000% money spended. With Salesforce you will spend not on costs but invest in future revenues and it matter. Right choise!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Y. Selim E.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jul 2023
absolute must have, great advantages
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
advanced data capturing capabilities
What is your favorite aspect of this product?
Integration to new advertising platforms
What do you dislike most about this product?
sometimes its too slow and stalling
What recommendations would you give to someone considering this product?
taking learning seriously
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
