What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cross-Platform Deployment
Audit Trail
Cloud Deployment
End to End Lifecycle Management
Application Inventory and Dashboard
Import and Export Capabilities
Data and Entity Mapping
Plug-and-Play Architecture
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Abhishek Sasha T.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2024
Salesforce- Really force your hand to learn
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It is more detailed software where you can learn easily
What is your favorite aspect of this product?
I love the presentation of the dashboard
What do you dislike most about this product?
There is nothing which I dislike about the salesforce
What recommendations would you give to someone considering this product?
It is really good to use this software for better understanding
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shubham S.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Best and the Most Efficient CRM Platform!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is our organization's primary CRM, It is indeed and excellent and powerful platform helping efficiently manage the entire sales process from user acquisition to their entire lifetime value. Excellent analytical capabilities that helps generate impactful insights from customer data. Integration is super easy with other platforms. These are few of many great features which truly makes salesforce stand out as the best CRM tool in the market!
What is your favorite aspect of this product?
A versatile CRM tool capable of managing entire customer lifecycle and sales process effectively. I like how well it can be integrated with other platforms. Customer support is helpful and responsive.
What do you dislike most about this product?
Extracting reports can be difficult at times, Occasionally, Reports takes a long time to load which makes it a time consuming process. This needs improvement.
What recommendations would you give to someone considering this product?
Truly the best and the most powerful CRM tool, Must have for organizations looking for an effective solution to manage customer data, sales process and overall their entire customer lifecycle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Isma J.
- Role: Vendor Management
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2024
Transparent Customer relationship management
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It is very easy to use, has advance features and allows to maintain better customer relationship management. It is highly secure platform to interact with stakeholders and customers.
What is your favorite aspect of this product?
My favourite aspect would be its highly secure nature, it takes care of customer privacy and maintain security.
What do you dislike most about this product?
It is less collaborative and is quite expensive product.
What recommendations would you give to someone considering this product?
It is an excellent product to enhance your customer relationship management skills.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
