What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Maja B.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2023
Amazing tool, can do everything
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
You can do anything on Salesforce if you learn how to
What is your favorite aspect of this product?
LOTS of training available. A full career
What do you dislike most about this product?
Without the trainings it's impossible to get anything done
What recommendations would you give to someone considering this product?
Go for it - but you'll have to allocate time and resources to it
L M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
incredibly useful for sales
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It has everything
What is your favorite aspect of this product?
It can be 100% customised and there's a lot of learning options
What do you dislike most about this product?
It's slower than I'd like it to be
What recommendations would you give to someone considering this product?
It's a must for sales
Neira H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Perfect for Opportunity, & Contact Tracking
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
The software offers accessible features, user-friendly interface, low-code capabilities, robust security, and seamless customization and integration options.
What is your favorite aspect of this product?
The tool operates efficiently, is well-organized, offers extensive functionalities, and incorporates a robust system for process monitoring and protection. Additionally, the substantial database allows users to store all project-related documents. We appreciate the development of this valuable tool and the ongoing efforts to enhance its capabilities. Thank you for your dedication to improvement.
What do you dislike most about this product?
Drawbacks: Implementing Salesforce can be quite challenging, requiring meticulous planning and organization of processes to fully leverage its advantages. The platform encompasses CRM management, data analysis, and application measurement, which demands significant time and effort to set up the installation properly.
What recommendations would you give to someone considering this product?
If you are facing a challenge and aiming to rapidly expand your business, Salesforce is the ideal solution for you. With its diverse range of products tailored for product, marketing, and sales teams, Salesforce provides the tools you need to effectively address your business needs and drive growth.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
