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Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

Mehmet Sait y.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Absolute Must Have

Likeliness to Recommend

6 /10

What differentiates Salesforce Platform from other similar products?

Being able to do almost anything

What is your favorite aspect of this product?

Amazing product to use every touchpoint we have

What do you dislike most about this product?

Sometimes the decoding for some processes might be slow

What recommendations would you give to someone considering this product?

A lot of training is available, please use them

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ingrid M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Robust software, works great overall

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Possibility to integrate different softwares with the platform. However, it’s not perfect

What is your favorite aspect of this product?

The fact that it’s possible to integrate different softwares and it helps with case management

What do you dislike most about this product?

It’s slow, the UI is outdated and despite the fact it facilitates the integration with different softwares, it’s not always seamless, especially with phone/chat features

What recommendations would you give to someone considering this product?

It works good overall, it’s a great software. But it can be hard work with integrations

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Lisbeth G.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product to track leads and contacts

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It’s easy to use and can help organizations track leads that can become customers

What is your favorite aspect of this product?

I love how easy it is to use it

What do you dislike most about this product?

You need an admin to set up

What recommendations would you give to someone considering this product?

Learn as much as you can before purchasing to see if it’s a good fit for your organization

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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