What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Lauren A.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2024
"An excellent CMS solution."
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
It is a very good feature for reporting, dashboard, and for analysis part, you can create any type of report you want in SFDC.
What is your favorite aspect of this product?
The system provides ease of use for any user who is familiar with Salesforce. It is also easy to learn for any new individual.
What do you dislike most about this product?
The system gets slow when moving between applications.
What recommendations would you give to someone considering this product?
The most helpful thing about Salesforce Commerce B2B is that is allows businesses to grow and adapt in a competitive market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
User-Friendly and solid features
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
As a cloud-based solution, Salesforce B2B Commerce Cloud scales easily with business growth and adapts to changing needs without requiring extensive on-premises infrastructure.
What is your favorite aspect of this product?
The ability to access a 360-degree view of customer interactions across Sales Cloud, Service Cloud, and Marketing Cloud enables a more cohesive and personalized customer experience.
What do you dislike most about this product?
Nothing at all. It clearly is a great software
What recommendations would you give to someone considering this product?
Determine how well Salesforce B2B Commerce Cloud will integrate with your current CRM, ERP, and other systems. Seamless integration with your existing technology stack can streamline operations and improve efficiency.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Slower Product Innovation
Brandon R H.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2024
Building Collaboration: Integrating Salesforce CRM
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
B2B Commerce Cloud has sophisticated ordering capabilities. These capabilities, combined with CRM data, enable efficient and consumer-like buying experiences. Consumers are able to order from different locations and at different times, while companies enjoy optimized order management and fulfillment, resulting in seamless delivery visibility.
What is your favorite aspect of this product?
The cloud-based architecture of Salesforce makes it scalable and flexible, allowing companies to adapt to changing market conditions and customer needs. The integration with CRM systems empowers organizations to leverage the full potential of Salesforce's ecosystem, unlocking new revenue streams and driving automation.
What do you dislike most about this product?
Tailored experiences can be offered to each customer's unique needs with account-specific pricing, product catalogs, and promotions. The integration ensures accurate and transparent product information, pricing, and promotions. This fosters trust and loyalty among customers.
What recommendations would you give to someone considering this product?
By consolidating data from various sources, including marketing, sales, and service, businesses gain a comprehensive understanding of their customers' journeys. Businesses can improve customer satisfaction and loyalty by using a holistic approach to data analysis. This approach enables data-driven decision-making, targeted marketing campaigns, and proactive customer service initiatives. By streamlining operations and enhancing customer experiences, businesses can foster long-lasting, mutually beneficial relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
