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Salesforce Authenticator Logo
Salesforce Authenticator Logo
Salesforce.com Inc

Salesforce Authenticator

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Salesforce Authenticator
8.4 /10

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details


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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative
0% Neutral
100% Positive

Pros

  • Caring
  • Respectful
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 80

OTP Authentication

87

Multi-Device Protection

85

Browser Push Notifications

85

Biometrics Authentication

85

Email Authentication

83

Role-Based Multi-Factor Authentication

83

Role and User Management

79

Integration APIs

79

Dashboards, Analytics and Reporting

78

Hard Token Authentication

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Vendor Support

83

Ease of IT Administration

82

Business Value Created

82

Availability and Quality of Training

81

Usability and Intuitiveness

80

Quality of Features

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

77

Breadth of Features

75

Ease of Customization

68

Salesforce Authenticator Reviews

Sourav H.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Easier sign-ins

Likeliness to Recommend

8 /10

What differentiates Salesforce Authenticator from other similar products?

It has options to authenticate without entering a code

What is your favorite aspect of this product?

Its lightning login feature helps to login into salesforce orgs without a password, which is very fast

What do you dislike most about this product?

Gets very difficult to authenticate if the phone is lost or stolen

What recommendations would you give to someone considering this product?

Light and intuitive user interface makes it an easier choice

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Fair

Sai krishna M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Great Authenticator Product

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Vast features and portability of product irrespective of the platform and usability and user friendly,familiar for most of the users & last but not least provides excellent Privacy and security

What is your favorite aspect of this product?

performance of this product and end-user satisfaction

What do you dislike most about this product?

there is no such thing like that.,Loved It.

What recommendations would you give to someone considering this product?

Features of this product and functionality , performance .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madhuri R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

High Security data App

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

It is very secured app

What is your favorite aspect of this product?

Nothing as of now except security

What do you dislike most about this product?

I need to login multiple times for security reasons

What recommendations would you give to someone considering this product?

Data protection

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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