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Salesforce Authenticator Logo
Salesforce Authenticator Logo
Salesforce.com Inc

Salesforce Authenticator

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Salesforce Authenticator
8.4 /10

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details


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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative
0% Neutral
100% Positive

Pros

  • Caring
  • Respectful
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 80

OTP Authentication

87

Multi-Device Protection

85

Browser Push Notifications

85

Biometrics Authentication

85

Email Authentication

83

Role-Based Multi-Factor Authentication

83

Role and User Management

79

Integration APIs

79

Dashboards, Analytics and Reporting

78

Hard Token Authentication

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Vendor Support

83

Ease of IT Administration

82

Business Value Created

82

Availability and Quality of Training

81

Usability and Intuitiveness

80

Quality of Features

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

77

Breadth of Features

75

Ease of Customization

68

Salesforce Authenticator Reviews

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Easy to use, great product and excellent features

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Ann C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent Product, and User Friendly!

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

It has many functions, and is extremely user friendly

What is your favorite aspect of this product?

the ease of using the system

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

it is worth the investment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lateefah W.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Salesforce is a key part of my job and I love it!

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

It is more convenient

What is your favorite aspect of this product?

Communication

What do you dislike most about this product?

Slowness and speed

What recommendations would you give to someone considering this product?

They should be patient

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Saves Time

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