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Runway AI, Inc.

Runway

Composite Score

7.7 /10

CX Score

8.2 /10

17 Reviews Write a Review

What is Runway?

Runway is an applied AI research company shaping the next era of art, entertainment and human creativity. Runway has dozens of creative tools to ideate, generate and edit content using machine learning tools with no coding experience required.

Company Details

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Awards & Recognition

Runway won the following awards in the AI Content Creation and Optimization category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Service Experience
Conflict Resolution

2025

0 Top Rated Capabilities

3 Top Rated Features

2025

Runway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Runway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Runway?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 74

Content Editor

Data Protection and Security

Text-To-Image

Search Engine Optimization

Data Analysis

Image and Video Generation

Grammar and Spellcheck

Social Media Integration

Artificial Intelligence and Natural Language Processing

Translation

Customization

Vendor Capability Ratings

Average 74

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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AI Video Generation & Editing

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Runway Reviews

Shyam K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

changes the game in creative ai.

Likeliness to Recommend

9 /10

What differentiates Runway from other similar products?

other software doesn't have as many simple ai tools as this one; it's like having a creative partner.

What is your favorite aspect of this product?

the ai tools have changed the way i'm creative, but it takes a long time to learn. incredible ai tools that make people much more creative.

What do you dislike most about this product?

the first part of learning was pretty scary.

What recommendations would you give to someone considering this product?

i strongly suggest this book to artists and producers who are ready to explore the possibilities of ai..

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Events

Runway

What is Runway?

Company Details

Need Assistance?

Awards & Recognition

Runway Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Runway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Image and Video Generation Create images or videos based on textual input, or enhance existing media content with AI-generated elements.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Translation Supports automatic translate to multiple languages.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Video Generation & Editing

Runway Reviews

Shyam K.

changes the game in creative ai.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Content Editor

Data Protection and Security

Text-To-Image

Search Engine Optimization

Data Analysis

Image and Video Generation

Grammar and Spellcheck

Social Media Integration

Artificial Intelligence and Natural Language Processing

Translation

Customization

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Vendor Support