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Rocket Software

Rocket Content Services

Composite Score

7.0 /10

CX Score

7.3 /10

6 Reviews Write a Review

What is Rocket Content Services?

Rocket Content Services offers an intelligent information management solution with incredibly flexible deployment models (on-premises/private Cloud/public Cloud/hybrid environments) to manage the life-cycle of enterprise content and data in accordance with regulations at web-scale speeds.

Company Details

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Rocket Content Services Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket Content Services?

0% Negative

14% Neutral

86% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Feature Ratings

Average 85

Capture Channels

ECM Document Management

Ediscovery Audit Trail

Mobile

File Approvals Esignatures

File Conversion

Collaboration

Access Permissions Management

Workflow Process Automation

Search

Metadata Management

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Rocket Content Services Reviews

Brent M.

Role: Operations
Industry: Engineering
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2020

Nice Product easy use!

Likeliness to Recommend

5 /10

What differentiates Rocket Content Services from other similar products?

Ease of Use

What is your favorite aspect of this product?

Interactive Gui

What do you dislike most about this product?

Nothing very quick to install and monitor users.

What recommendations would you give to someone considering this product?

cost of deployment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Decent product

Likeliness to Recommend

5 /10

Pros

Reliable
Trustworthy
Appreciates Incumbent Status
Security Protects

Cons

Less Generous
Inhibits Innovation
Vendor's Interest First

How We Deliver

Rocket Content Services

What is Rocket Content Services?

Company Details

Need Assistance?

Rocket Content Services Ratings

75 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Rocket Content Services?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Rocket Content Services Reviews

Brent M.

Nice Product easy use!

Likeliness to Recommend

Pros

Decent product

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Capture Channels

ECM Document Management

Ediscovery Audit Trail

Mobile

File Approvals Esignatures

File Conversion

Collaboration

Access Permissions Management

Workflow Process Automation

Search

Metadata Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement