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Rocket Software

Rocket Content Services

Composite Score

7.0 /10

CX Score

7.3 /10

6 Reviews Write a Review

What is Rocket Content Services?

Rocket Content Services offers an intelligent information management solution with incredibly flexible deployment models (on-premises/private Cloud/public Cloud/hybrid environments) to manage the life-cycle of enterprise content and data in accordance with regulations at web-scale speeds.

Company Details

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Rocket Content Services Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket Content Services?

0% Negative

14% Neutral

86% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Feature Ratings

Average 85

Capture Channels

ECM Document Management

Ediscovery Audit Trail

Mobile

File Approvals Esignatures

File Conversion

Collaboration

Access Permissions Management

Workflow Process Automation

Search

Metadata Management

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Rocket Content Services Reviews

Ben L.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Accessible Files Managing Avenue

Likeliness to Recommend

9 /10

What differentiates Rocket Content Services from other similar products?

ASG Content deals with content from several sources.

What is your favorite aspect of this product?

ASG Content initiates the importance for quality security

What do you dislike most about this product?

ASG Content saves the files in a stable space.

What recommendations would you give to someone considering this product?

ASG Content generates a suitable avenue for files access.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

ADITYA R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Improves process efficiency and bus. relationships

Likeliness to Recommend

9 /10

What differentiates Rocket Content Services from other similar products?

Significantly improves the process efficiency and boost customer relationships Facilitates customization of content as per the user’s requirements Best customer service team that provides super-fast resolution and chase until the issue is fixed Streamlines the workflow process Its technology facilitates clients in easily integrating with their viewing solutions It is much easier to publish content to large numbers of end-user

What is your favorite aspect of this product?

Improves time to market and makes decision making faster Offers a high level of data security Amazing analytics & reporting

What do you dislike most about this product?

If I am correct the name of ASG Content Solutions - Mobius has been changed quite a few times. This is really troublesome and creates confusion There are also Challenges in upgrading the technology It only works on Linux which restricts its reach and makes its usage challenging

What recommendations would you give to someone considering this product?

Must upgrade the technology on a timely basis Must stick to the same brand name for long or educate people in case of any name change To ensure, Mobius stand tall on user’s expectations & business requirements, the company must organize an initial consulting engagement with the vendor to work on the optimum configuration and usage of the system

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jake E.

Role: Information Technology
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2020

Had everything we needed

Likeliness to Recommend

8 /10

What differentiates Rocket Content Services from other similar products?

Not sure but it had all the features the department axed for in their RFP

What is your favorite aspect of this product?

Their client services team was very friendly. They had some lovely women that i very much enjoyed working with.

What do you dislike most about this product?

I dont have any complaints but I wasnt personally using it.

What recommendations would you give to someone considering this product?

I think it will fit all your needs. Make sure you get Rachel on the client services team. Wow.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Rocket Content Services

What is Rocket Content Services?

Company Details

Need Assistance?

Rocket Content Services Ratings

75 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Rocket Content Services?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Rocket Content Services Reviews

Ben L.

Accessible Files Managing Avenue

Likeliness to Recommend

Pros

ADITYA R.

Improves process efficiency and bus. relationships

Likeliness to Recommend

Pros

Jake E.

Had everything we needed

Likeliness to Recommend

Pros

Title

Feature Ratings

Capture Channels

ECM Document Management

Ediscovery Audit Trail

Mobile

File Approvals Esignatures

File Conversion

Collaboration

Access Permissions Management

Workflow Process Automation

Search

Metadata Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement