Rocket.Chat Customer Reviews 2024

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Rocket.Chat

Composite Score

6.9 /10

CX Score

6.7 /10

21 Reviews Write a Review

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

4
Since last award

79 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Average 75

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Rocket.Chat Reviews

Victor A.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fair product but could be better functionally

Likeliness to Recommend

4 /10

What differentiates Rocket.Chat from other similar products?

Price! Teams, Slack and Webex are better though.

What is your favorite aspect of this product?

OpenSource Secure Scalable

What do you dislike most about this product?

Functionality/Ease of use is shi* RocketChat's documentation is imperfect. RocketChat requires interfering with the server code.

What recommendations would you give to someone considering this product?

If you've got the budget, DON'T!!

Pros

Respectful
Appreciates Incumbent Status

Cons

Less Effective Service
Less Generous
Under Delivered

Adrian W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

Efficient Service
Effective Service
Caring
Saves Time

Nasseer Q.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Good Product

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Rocket chat is nice and open source instant messaging app that has flexibility and offers lot of customization options .

What is your favorite aspect of this product?

Open souces and real time collaboration features are nice aspect of the product.

What do you dislike most about this product?

I gues thet need to work on the interface to make it more robust and dynamic.

What recommendations would you give to someone considering this product?

If you are looking for any open sources product which gives you a lot of customization options you can go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

84 Likeliness to Recommend

4 Since last award

79 Plan to Renew

6 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Notifications Tool alerts business of an application generated event.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Rocket.Chat Reviews

Victor A.

Fair product but could be better functionally

Likeliness to Recommend

Pros

Cons

Adrian W.

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

Pros

Nasseer Q.

Good Product

Likeliness to Recommend

Pros

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Mattermost

Title

4
Since last award

6
Since last award

2
Since last award

Feature Ratings

Instant Messaging

Task Management

File Sharing Collaboration

Notifications

Document Collaboration

Screen Sharing

Search

Granular Access Management

Cross Platform Support

Integration With Productivity Tools

Voice and Video Collaboration

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support