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ReliaQuest

ReliaQuest GreyMatter

Composite Score

7.7 /10

CX Score

8.1 /10

19 Reviews Write a Review

What is ReliaQuest GreyMatter?

ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.

Company Details

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Awards & Recognition

ReliaQuest GreyMatter won the following awards in the Managed Detection & Response category

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2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

ReliaQuest GreyMatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ReliaQuest GreyMatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

11
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ReliaQuest GreyMatter?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Feature Ratings

Average 85

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Standardized Playbooks

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Also Featured in...

Extended Detection & Response

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ReliaQuest GreyMatter Reviews

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

GreyMatter is one-stop shop for our security team!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Kyle M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Integrations are a Great Feature!

Likeliness to Recommend

10 /10

What differentiates ReliaQuest GreyMatter from other similar products?

This product is constantly being developed and adding features. The Staff is very knowledgeable and RealiQuest offers many training opportunities. The product integrations have allowed our team to do things they could not before, as well as have ReliaQuest themselves be more effective with incident response.

What is your favorite aspect of this product?

My favorite part of this product is the Integrations and automation that come along with those integrations.

What do you dislike most about this product?

I am confused at how Reliaquest classifies tickets as "GreyMatter" tickets but they still reside in the RQ Ticket Portal which is service now. I am not sure of the relevance of having GreyMatter Tickets and normal RQ Tickets.

What recommendations would you give to someone considering this product?

Spend time looking at the available Integrations and how your organizations can utilize them.

Pros

Reliable
Trustworthy
Effective Service
Respectful

Vitalis I.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Authentic Threat Management Solution.

Likeliness to Recommend

9 /10

What differentiates ReliaQuest GreyMatter from other similar products?

ReliaQuest has professional responses for the detected threats or problems in the company.

What is your favorite aspect of this product?

ReliaQuest has articulate business formation in matters detecting threats and instant responses are shared..

What do you dislike most about this product?

ReliaQuest has affordable Communications for threats and the possible harm they can cause.

What recommendations would you give to someone considering this product?

The most significant Solution in managing threats is ReliaQuest.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

How We Deliver

ReliaQuest GreyMatter

What is ReliaQuest GreyMatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ReliaQuest GreyMatter Ratings

84 Likeliness to Recommend

11 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love ReliaQuest GreyMatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Vulnerability Management Discover and fix vulnerabilities in the system.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

ReliaQuest GreyMatter Reviews

GreyMatter is one-stop shop for our security team!

Likeliness to Recommend

Pros

Kyle M.

Integrations are a Great Feature!

Likeliness to Recommend

Pros

Vitalis I.

Authentic Threat Management Solution.

Likeliness to Recommend

Pros

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Title

11
Since last award

3
Since last award

Feature Ratings

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Standardized Playbooks

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization