ProTexting Customer Reviews 2024

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ProTexting

Composite Score

8.2 /10

CX Score

8.5 /10

26 Reviews Write a Review

What is ProTexting?

ProTexting helps communicate with contacts more efficiently through a suite of highly interactive SMS marketing campaigns. The cell phone has become a permanent companion in our daily lives. This is why text messaging is the best way at the moment to reach groups of people with the same message instantly. Text message is personal and is pretty much guaranteed that it will be read by the recipient. The technology empowers you to drive traffic to your business and bring in more sales by sending special offers straight to your clients' mobile phones.

Company Details

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Awards & Recognition

ProTexting won the following awards in the SMS Marketing category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

ProTexting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ProTexting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProTexting?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 89

Text Messaging

Scheduled Messaging

Social Media Marketing Management

Communication Archive

Mobile Marketing Management

Loyalty Promotions Management

Application Integration

Opt-in

Surveys Feedback

Marketing Analytics

Mobile Payments

Vendor Capability Ratings

Average 87

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

ProTexting Reviews

Jonathan S.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great features interface, awesome customer support

Likeliness to Recommend

10 /10

What differentiates ProTexting from other similar products?

ProTexting continues to change and come up with new features all the time. Their customer support is outstanding, they answer the calls and respond to your e-mails quickly.

What is your favorite aspect of this product?

I really like the surveys, they have helped us a lot with customer thoughts / insights.

What do you dislike most about this product?

Nothing that I do not like about this product.

What recommendations would you give to someone considering this product?

This product can be used in so many ways and cover different areas of communication with your customers, internal team. With today's way of doing business, most of the people working from home this is a great and efficient way to quickly communicate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use and amazing customer support!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Just amazing and easy to use for text messaging

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

ProTexting

What is ProTexting?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ProTexting Ratings

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love ProTexting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

ProTexting Reviews

Jonathan S.

Great features interface, awesome customer support

Likeliness to Recommend

Pros

Easy to use and amazing customer support!

Likeliness to Recommend

Pros

Just amazing and easy to use for text messaging

Likeliness to Recommend

Pros

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Title

Feature Ratings

Text Messaging

Scheduled Messaging

Social Media Marketing Management

Communication Archive

Mobile Marketing Management

Loyalty Promotions Management

Application Integration

Opt-in

Surveys Feedback

Marketing Analytics

Mobile Payments

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration