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PrestaShop

PrestaShop

Composite Score
7.5 /10
CX Score
7.8 /10
Category
PrestaShop
7.5 /10

What is PrestaShop?

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

Company Details


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Awards & Recognition

PrestaShop won the following awards in the B2C eCommerce category

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PrestaShop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrestaShop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
86%
Conflict Resolution:
84%
Strategy & Innovation:
87%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrestaShop?

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5% Negative
11% Neutral
84% Positive

Pros

  • Respectful
  • Trustworthy
  • Caring
  • Fair

Feature Ratings

Average 78

Order Management

88

Catalog Management

85

Order Portal

85

Payment Processing

80

Microsite Management

79

Content Localization

77

Predictive Recommendations

73

Content Management

72

Integrated Search

72

Reporting and Analytics

70

Retargeting Capabilities

70

Vendor Capability Ratings

Average 78

Business Value Created

84

Quality of Features

81

Availability and Quality of Training

80

Ease of Implementation

80

Ease of Customization

80

Ease of Data Integration

79

Breadth of Features

76

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Vendor Support

74

Usability and Intuitiveness

71

PrestaShop Reviews

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic online store website builder

Likeliness to Recommend

8 /10

What differentiates PrestaShop from other similar products?

It's more easier to use, build, & manage my online business store by PrestaShop than others application.

What is your favorite aspect of this product?

I most like its easiness to use, it's managing tools and features.

What do you dislike most about this product?

Nothing, it's best for online business

What recommendations would you give to someone considering this product?

Come and use the multiple features of PrestaShop to build your website for online store

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Acts with Integrity

Francisco M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Pricey to customize

Likeliness to Recommend

8 /10

What differentiates PrestaShop from other similar products?

It is a good solution to have in your own server

What is your favorite aspect of this product?

Robust develop

What do you dislike most about this product?

It is hard to customize, and it haven't a low cost plugins catalog

What recommendations would you give to someone considering this product?

If you want a Predevelop CMS it is the option, but if you want a lot of costumization not.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Less Effective Service
  • Less Generous

Ramon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

The best tool for online stores.

Likeliness to Recommend

10 /10

What differentiates PrestaShop from other similar products?

Prestashop facilitates the creation of dedicated stores where we have absolute control of what happens, we can adapt everything according to our needs, it is a holistic solution for companies that connect with customers from the beginning to the sale

What is your favorite aspect of this product?

It is a solid CRM tool for customer management, product catalogs, complete customization as it is open source you can touch everything you want, a large number of free and paid modules to add specific functions, allows a clear and well Workflow structured with customer management and emails.

What do you dislike most about this product?

some core modules are not free, trouble scaling.

What recommendations would you give to someone considering this product?

It is ideal for people who have a minimum of technical and coding knowledge, also for new businesses or startups that are going to start in e-commerce and do not have a large number of products.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

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