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Perk (formerly TravelPerk)

Perk

Composite Score

8.0 /10

CX Score

7.9 /10

32 Reviews Write a Review

What is Perk?

Book, manage, report, and support all your travel with Perk. Perk is the next-generation business travel platform pioneering the future of business travel. Perk’s all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result is saved time, money, and hassle for everyone. Perk has the world’s largest travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology and consumer-grade design, all of which enable companies worldwide to get the most out of their travel.

Company Details

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Awards & Recognition

Perk won the following awards in the Travel Management category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

2024

Conflict Resolution

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

Conflict Resolution

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

12 Top Rated Features

2022

Perk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Perk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Perk?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Feature Ratings

Average 87

Travel and Accommodation Booking

Self-Service

Mobile

Notifications/Alerts/Updates

Bank/Credit Card Integration

Savings Optimization

Expense Automation

Itinerary Management

Risk Management

Expense Management

Sustainability Reports

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Perk Reviews

Analy A.

Role: Finance
Industry: Banking
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, efficient

Likeliness to Recommend

10 /10

What differentiates Perk from other similar products?

You can book accommodation and flights from one place and keep all the data for next time, plus you get the reports automatically.

What is your favorite aspect of this product?

Getting the travel reports straight from the website.

What do you dislike most about this product?

you cant cancel bookings without it showing on reports.

What recommendations would you give to someone considering this product?

If you have more employees it comes in handy.

Pros

Enables Productivity
Trustworthy
Unique Features
Saves Time

Kary M.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic products, very easy to use!

Likeliness to Recommend

10 /10

What differentiates Perk from other similar products?

Much more user friendly

What is your favorite aspect of this product?

Customer service

What do you dislike most about this product?

I have found no problems

What recommendations would you give to someone considering this product?

Definitely a product you should try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paula W.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

TravelPerk: Ultimate travel manager for businesses

Likeliness to Recommend

9 /10

What differentiates Perk from other similar products?

TravelPerk provides real-time analytics, TravelPerk has a customizable travel policy.

What is your favorite aspect of this product?

Its mobile app for on-the-go booking and expense management.

What do you dislike most about this product?

TravelPerk has limited integration with some travel providers.

What recommendations would you give to someone considering this product?

Someone considering the above product needs to check if the integrations offered with the travel providers match their requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Perk

What is Perk?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Perk Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Perk?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Perk Reviews

Analy A.

Easy to use, efficient

Likeliness to Recommend

Pros

Kary M.

Fantastic products, very easy to use!

Likeliness to Recommend

Pros

Paula W.

TravelPerk: Ultimate travel manager for businesses

Likeliness to Recommend

Pros

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Feature Ratings

Travel and Accommodation Booking

Self-Service

Mobile

Notifications/Alerts/Updates

Bank/Credit Card Integration

Savings Optimization

Expense Automation

Itinerary Management

Risk Management

Expense Management

Sustainability Reports

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement