Pega Platform

What differentiates Pega Platform from other similar products?

It would be difficult to find a true 1:1 match for the Pega platform. My organization was utilizing it for business process automation as well as a CRM, but there are multiple use-cases for call centers, marketing automation, AI and instant communication that are far beyond the breadth of most individual platforms. Pega can be unique configured to fit within the needs of your organization, provided you are willing to spend the money to customize and have the team know-how available for administration.

What is your favorite aspect of this product?

By far the best aspect of Pega is the ability to use modules independently and have them work seamlessly and effortless -- once they are fully configured. Configuration was time-consuming and extensive, but the platform is extremely stable and works effectively once you have the correct business logic in place.

What do you dislike most about this product?

When we were in the process of purchasing Pega Systems, it was perhaps oversold to us as an "easy to use" solution. YES, you absolutely can have internal staff configure it if you have the right people in place. it would be extremely challenging if not impossible to properly configure the platform without the assistance of Pega experts. Be wary of external contractors -- the Pega-paid internal staff is your best bet for initial setup!

What recommendations would you give to someone considering this product?

Consider a smaller test project with your implementation partner of choice first. We made a significant number of poor decisions based on faulty information provided by our initial implementation partner. Once we worked with Pega internal resources, we were able to see how the configuration could be modified to fit our needs without extensive customizations. Keep in mind that with implementation partners -- as with many IT resources -- you get what you pay for! The Pega internal resources were significantly more expensive but would have saved us time, effort and frustration in the long term.

What differentiates Pega Platform from other similar products?

It's is user friendly and the team is expert in doubt solving. Tackles out the real world problem into a much needed solution.

What is your favorite aspect of this product?

Easy to maintain, easy to develop and understand and easy to use.

What do you dislike most about this product?

offers many tools that used for many high enterprise companies, but it can't be easy to customize with our case. Application also running too slow, especially when the company internet connection is not running so fast. My company, who used PEGA on each branch with medium to high speed of internet connection, sometimes cannot open the PEGA login screen.

What recommendations would you give to someone considering this product?

Ease of integration and should work more effective with less tools and processing speed should be fast.

What differentiates Pega Platform from other similar products?

it's completeness in term of features and capabilities

What is your favorite aspect of this product?

you can choose to go totally the "no code" but still have the possibility to customize so many thing

What do you dislike most about this product?

In the recent version, the user interface has changed a lot and sometimes it is really confusing for previous versions users

What recommendations would you give to someone considering this product?

Give your business user the freedom to build with your IT