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Pegasystems Inc.

Pega BPM

Composite Score

8.5 /10

CX Score

9.0 /10

46 Reviews Write a Review

What is Pega BPM?

Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Company Details

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Awards & Recognition

Pega BPM won the following awards in the Business Process Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

2 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Pega BPM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega BPM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega BPM?

2% Negative

0% Neutral

98% Positive

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Reliable

Feature Ratings

Average 80

BPM Workflow and Approvals

Collaboration

Business Rules Management

Deployment

Process Management

Process Simulation and Execution

Process Monitoring and Optimization

Form and Report Building

Analytics and Reporting

Process Modelling and Design

Knowledge and Document Management

Vendor Capability Ratings

Average 78

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Pega BPM Reviews

Brent D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Great product, but a little pricey. Works great!

Likeliness to Recommend

8 /10

What differentiates Pega BPM from other similar products?

Do not know as we used an internally developed system prior to our procurement of the Pega BPM products.

What is your favorite aspect of this product?

Reporting capabilities and ease of use.

What do you dislike most about this product?

Feature set and price

What recommendations would you give to someone considering this product?

Make sure you find the best product for your company or business. This doesn't fit every model out there, but it will work if you are willing to implement custom changes to suit the needs of your organization.

Pros

Reliable
Trustworthy
Saves Time
Respectful

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Keeps improving business process automation

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Pega BPM

What is Pega BPM?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Pega BPM Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Pega BPM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pega BPM Reviews

Brent D.

Great product, but a little pricey. Works great!

Likeliness to Recommend

Pros

Keeps improving business process automation

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

BPM Workflow and Approvals

Collaboration

Business Rules Management

Deployment

Process Management

Process Simulation and Execution

Process Monitoring and Optimization

Form and Report Building

Analytics and Reporting

Process Modelling and Design

Knowledge and Document Management

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization