Paycor Customer Reviews 2024

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Paycor

Composite Score

7.2 /10

CX Score

6.8 /10

77 Reviews Write a Review

What is Paycor?

Paycor’s HR, payroll, and talent platform connects leaders to people, data, and expertise. We help leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. We give them unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. By providing expert guidance and consultation, we help them achieve business results and become an extension of their teams.

Company Details

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Paycor Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycor.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

89 Plan to Renew

1
Since last award

70 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+47 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycor?

14% Negative

24% Neutral

62% Positive

Pros

Respectful
Reliable
Friendly Negotiation
Security Protects

Cons

Under Delivered
Less Effective Service
Vendor's Interest First

Feature Ratings

Average 77

Direct Deposit

Self Service Portal

Accounting Systems Interface

Tax Form Preparation

Compensation Management

HR Systems Interface

Retirement Plan Tracking

Taxation Deduction

Time and Attendance

Benefits Calculation

Vacation and Leave Tracking

Vendor Capability Ratings

Average 68

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

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Paycor Reviews

Sylvia H.

Role: Human Resources
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Very basic functionality

Likeliness to Recommend

1 /10

What differentiates Paycor from other similar products?

I do not believe Paycor differentiates themselves from other payroll vendors at all.

What is your favorite aspect of this product?

Initially, the ease of use but as they implemented new or updated modules, there were many system failures, issues, poor service

What do you dislike most about this product?

Complete lack of service to our needs. Unresponsive account management, disregarded our issues when the system had errors, lots of issues with their benefits module not working and not rolling changes down to payroll, Excessive manual corrections from timekeeping problems and benefits problems. Lack of response when we would contact them requesting help when the system was having problems.

What recommendations would you give to someone considering this product?

Stay away if you have more than 50 employees.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Role: Human Resources
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Ease of Access!

Likeliness to Recommend

9 /10

Pros

Efficient Service
Helps Innovate
Reliable
Performance Enhancing

Cons

Slower Product Innovation
Less Productive
Less Effective Service

Sheree K.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Customization Options Great for our Org!

Likeliness to Recommend

10 /10

What differentiates Paycor from other similar products?

The customization available is helpful for our unique non-profit needs.

What is your favorite aspect of this product?

The self-service and customization of the features has helped empower our staff, increase the buy-in for the product implementation and streamlined some of our formerly manual processes.

What do you dislike most about this product?

As newer product users, we haven't encountered any major issues yet.

What recommendations would you give to someone considering this product?

Participate in the product demo and survey stakeholders about their needs to have detailed information to provide Paycor. Knowing our software gaps helped specify how Paycor could help with our issues.

Pros

Reliable
Transparent
Includes Product Enhancements
Helps Innovate

How We Deliver

Paycor

What is Paycor?

Company Details

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Awards & Recognition

Paycor Ratings

76 Likeliness to Recommend

89 Plan to Renew

1 Since last award

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+47 Net Emotional Footprint

How much do users love Paycor?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Calculation Ability to calculate benefits

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Applicant Tracking Systems - Enterprise

Human Capital Management - Enterprise

Pre-Employment Testing

Paycor Reviews

Sylvia H.

Very basic functionality

Likeliness to Recommend

Cons

Ease of Access!

Likeliness to Recommend

Pros

Cons

Sheree K.

Customization Options Great for our Org!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Direct Deposit

Self Service Portal

Accounting Systems Interface

Tax Form Preparation

Compensation Management

HR Systems Interface

Retirement Plan Tracking

Taxation Deduction

Time and Attendance

Benefits Calculation

Vacation and Leave Tracking

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support