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Paychex, Inc.

Paychex HR Services

Composite Score

7.1 /10

CX Score

7.1 /10

10 Reviews Write a Review

What is Paychex HR Services?

Develop effective strategies and more confidently tackle your current and future HR challenges with the help of our comprehensive human resource solutions. Save time and improve payroll accuracy. Paychex makes it easier to enter employee hours, calculate payroll taxes, and keep up with wage and hour laws – without taking time away from your business.

Company Details

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Paychex HR Services Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

87 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex HR Services?

0% Negative

23% Neutral

77% Positive

Pros

Caring
Reliable
Performance Enhancing
Effective Service

Feature Ratings

Average 89

Benefits Administration

100

Employee Record

Talent Acquisition

Talent Management

Workforce Planning

Performance Management

Compensation Management

Position Management

Time and Attendance

Learning and Development

Payroll Administration

Vendor Capability Ratings

Average 74

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Paychex HR Services Reviews

Somtochukwu U.

Role: Finance
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Features disappoint

Likeliness to Recommend

8 /10

What differentiates Paychex HR Services from other similar products?

Nothing really

What is your favorite aspect of this product?

Nothing really

What do you dislike most about this product?

Everything

What recommendations would you give to someone considering this product?

User experience improvement

Pros

Performance Enhancing
Efficient Service
Acts with Integrity
Helps Innovate

Pankaj P.

Role: Finance
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Totally disappointed

Likeliness to Recommend

7 /10

What differentiates Paychex HR Services from other similar products?

Other similar products are offerings good services. Facing issue with this software. Report section is bad.

What is your favorite aspect of this product?

Nothing, this is not good product

What do you dislike most about this product?

I dislike everything about this product

What recommendations would you give to someone considering this product?

Please check in market there are multiple of other softwares

Pros

Reliable
Respectful
Helps Innovate
Performance Enhancing

Rashmi A.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Ease of use

Likeliness to Recommend

10 /10

What differentiates Paychex HR Services from other similar products?

A single Cloud-based centralized platform for various HR and payroll functions.

What is your favorite aspect of this product?

It offers self-service features that allow employees to check their payroll and contributions, and for HR managers to answer questions about changing contributions.

What do you dislike most about this product?

It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc.

What recommendations would you give to someone considering this product?

It helps to manage human resource administration tasks, streamline talent management, and access critical data to help them make informed business decisions with confidence.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Paychex HR Services

What is Paychex HR Services?

Company Details

Need Assistance?

Paychex HR Services Ratings

80 Likeliness to Recommend

87 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Paychex HR Services?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Paychex HR Services Reviews

Somtochukwu U.

Features disappoint

Likeliness to Recommend

Pros

Pankaj P.

Totally disappointed

Likeliness to Recommend

Pros

Rashmi A.

Ease of use

Likeliness to Recommend

Pros

Title

Feature Ratings

Benefits Administration

Employee Record

Talent Acquisition

Talent Management

Workforce Planning

Performance Management

Compensation Management

Position Management

Time and Attendance

Learning and Development

Payroll Administration

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization