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Ortto

Ortto

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Ortto
8.3 /10

What is Ortto?

Ortto (formerly Autopilot), is a complete marketing automation and analytics solution. Easy-to-use, the platform combines three powerful tools and supercharges them with AI so teams finally benefit from their customer data, marketing automation, and analytics working together. Ortto brings your customer data, messaging and analytics together to help businesses deliver remarkable experiences across the customer journey.

Company Details


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Awards & Recognition

Ortto won the following awards in the Marketing Automation - B2C category

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Ortto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ortto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ortto?

3% Negative
0% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 93

Email Marketing Automation

96

Social Media Marketing Management

94

Marketing Asset Management

94

Multivariant Testing

93

Marketing Project Management

93

Marketing Master Data Management

93

Customer Journey Modelling

92

Marketing Analytics

91

Mobile Marketing Management

90

SMS Marketing

89

Vendor Capability Ratings

Average 92

Quality of Features

95

Ease of Customization

94

Usability and Intuitiveness

93

Ease of Implementation

93

Business Value Created

93

Product Strategy and Rate of Improvement

93

Breadth of Features

92

Availability and Quality of Training

91

Ease of Data Integration

90

Ease of IT Administration

90

Vendor Support

89

Ortto Reviews

Douglas W.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Smart designer for your emails

Likeliness to Recommend

10 /10

What differentiates Ortto from other similar products?

Sequences, visual workflows builders, and triggers have streamlined the marketing and sales processes. Canned responses help automate replies to frequently asked questions to help the service agents focus on high-priority tickets. Autopilot has different editors to build beautiful and satisfying emails.

What is your favorite aspect of this product?

For email reporting, we get names of people who open and click, and visit website pages. We get automation features using which we can trigger emails based on customers' tags.

What do you dislike most about this product?

Editing when to perform the drag and drop action is a workaround and the drag-and-drop editor sometimes has errors.

What recommendations would you give to someone considering this product?

Autopilot is the most innovative company today to use to create targeted, relevant campaigns. We were able to implement Autopilot and be fully operational within a month.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harriet C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Extremely effective marketing automation solution

Likeliness to Recommend

10 /10

What differentiates Ortto from other similar products?

Autopilot proved to be the perfect solution to collect and unify the company's siloed data and allow it to be used for actionable marketing campaigns. Integration with Facebook allows us to send important events to Facebook for better optimization of campaigns. We have also been using the personalization and targeting features of Autopilot to drive customer engagement and boost sales in our different target locations.

What is your favorite aspect of this product?

Has quite a lot of interesting features and most importantly I love the feature of creating triggers and actions. The interface makes it easy to follow-up our leads along the way.

What do you dislike most about this product?

With all the features that Autopilot provides, ramp-up takes times and it requires a level of commitment to fully leverage all the features

What recommendations would you give to someone considering this product?

Autopilot is trusted by many businesses around the world and now instead of sending a generic message to their entire customer base, they use Autopilot to design and send personalized email campaigns to segmented group of customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victoria B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Digital marketing platform for all businesses

Likeliness to Recommend

8 /10

What differentiates Ortto from other similar products?

It houses multiple ways to connect and engage with our audience, from personal email to mass mailings. It helps me see how engaged or unengaged the client is with the Smart Mails, Forms and Videos that I send out via Autopilot.

What is your favorite aspect of this product?

My favorite part about Autopilot is the readily available support team. They focus on helping their customers from day one and truly deep-dive any issue to help ensure customers are satisfied.

What do you dislike most about this product?

Compared to other marketing automation out there, Autopilot doesn't have as good reporting capabilities. We usually stick with the basic templates because some of the email templates are a little tricky.

What recommendations would you give to someone considering this product?

Primarily it provides all the online marketing functionalities that businesses need and the most helpful thing about Autopilot is that it gives more visibility on the performance campaigns at a granular level.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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