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Oracle

Oracle Field Service

Composite Score

7.2 /10

CX Score

7.4 /10

15 Reviews Write a Review

What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Company Details

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Awards & Recognition

Oracle Field Service won the following awards in the Field Service Management category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Contract Negotiation

2025

0 Top Rated Capabilities

1 Top Rated Features

2025

Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Generous Negotitation
Friendly Negotiation
Enables Productivity

Feature Ratings

Average 82

Dashboards, Analytics and Reporting

Field Service Workflow Management

Application Integration

Field Service Knowledge Management

Service Scheduling

Dispatch Management

Online Booking

Field Sales Enablement

GPS Tracking

Mobile App

Quotes and Estimates

Vendor Capability Ratings

Average 76

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Oracle Field Service Reviews

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Great product. Can get expensive.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Oracle Field Service

What is Oracle Field Service?

Company Details

Need Assistance?

Awards & Recognition

Oracle Field Service Ratings

80 Likeliness to Recommend

2 Since last award

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Field Service Reviews

Great product. Can get expensive.

Likeliness to Recommend

Pros

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Schedule Your Call

2
Since last award

Feature Ratings

Dashboards, Analytics and Reporting

Field Service Workflow Management

Application Integration

Field Service Knowledge Management

Service Scheduling

Dispatch Management

Online Booking

Field Sales Enablement

GPS Tracking

Mobile App

Quotes and Estimates

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Usability and Intuitiveness