What is Oracle Field Service?
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
Company Details
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Get AssistanceOracle Field Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
79 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Field Service?
Pros
- Helps Innovate
- Inspires Innovation
- Client's Interest First
- Generous Negotitation
Cons
- Vendor Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Integration
Field Service Knowledge Management
Field Service Workflow Management
Mobile App
Service Scheduling
Dashboards, Analytics and Reporting
Field Sales Enablement
Dispatch Management
Online Booking
Quotes and Estimates
GPS Tracking
Vendor Capability Ratings
Ease of Customization
Ease of Data Integration
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Oracle Field Service Reviews
Mohammed M.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic Product, Great features
Likeliness to Recommend
What differentiates Oracle Field Service from other similar products?
Great tools and great technical support, very reliable
What is your favorite aspect of this product?
It’s very easy to use and manageable
What do you dislike most about this product?
Nothing it’s really great
What recommendations would you give to someone considering this product?
It’s very good product and very easy usage
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Trusted Field Service Cloud Solution!
Likeliness to Recommend
Pros
- Fair
- Security Protects
- Reliable
- Enables Productivity
Garrett D.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Great features, makes project coordination easier
Likeliness to Recommend
What differentiates Oracle Field Service from other similar products?
Unique features such as the active punch list tasks
What is your favorite aspect of this product?
Features are detailed and well thought out
What do you dislike most about this product?
Can be tedious at times
What recommendations would you give to someone considering this product?
It's a thorough product, with great features
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Efficient Service
Cons
- Wastes Time