What is Oracle CX Sales?
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Reliable
- Respectful
- Inspires Innovation
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Quote Contract and Proposal
Marketing Management
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Furkan K.
- Role: Operations
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Nov 2025
Solid enterprise CRM with real sales impact.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
What really makes Oracle CX Sales stand out for me is how deeply it integrates with other Oracle tools and back end systems. It’s not just a CRM it feels like part of a complete ecosystem that connects sales, marketing, and service in one flow. The automation and AI suggestions for next best actions actually help you prioritize leads better, which is something most CRMs claim but rarely deliver properly. This is the major point that differentiates Oracle CX Sales from other similar products. Apart from this, It’s also very strong in terms of data accuracy and reporting. You get a full 360° view of your customers.
What is your favorite aspect of this product?
What I like most about Oracle CX Sales is how organized it keeps my entire sales pipeline. The way it tracks every lead, opportunity, and customer interaction in one place really helps me stay on top of my deals. I also like the AI driven insights they actually give useful recommendations on which deals to focus on or when to follow up. It saves a lot of guesswork and helps me plan my day better. Once you get used to the layout, it becomes a really powerful tool for managing complex sales cycles.
What do you dislike most about this product?
Sometimes it feels a bit too heavy and complex, especially for basic tasks that should be quicker. There are a lot of features, which is good, but it also means there’s a learning curve before you get fully comfortable. The interface could be more modern and smoother at times it takes a few extra clicks to reach what you need. Also, the system can lag slightly when pulling detailed reports, which slows things down during busy days.
What recommendations would you give to someone considering this product?
I would say Oracle CX Sales is a great choice if you’re working in a mid to Large scale setup where you need deep visibility and structured sales management. But be ready to invest time in training and setup it’s not something you can master in a day. Once your team understands how to use the automation and analytics features, it really pays off. I’d also recommend customising the dashboards early on so they match your workflow it makes daily tracking and reporting much easier.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
Kehinde O.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Oracle CX Sales is solid, reliable, and helpful
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
It really stands out for its unified customer view and guided selling tools, which let me quickly respond with the right information and insights
What is your favorite aspect of this product?
I love how data from across ERP and HR systems flows into one dashboard—giving me a real-time snapshot of the customer without having to chase down multiple screens.
What do you dislike most about this product?
Lately, configuring workflows can feel painfully slow, and the UI still feels like it’s stuck in the past
What recommendations would you give to someone considering this product?
The platform is powerful, but it can feel overwhelming at first. Once you get comfortable, the unified data view and AI-driven insights really help you engage with customers more effectively.
Pros
- Helps Innovate
- Generous Negotitation
- Security Protects
- Continually Improving Product
Ocheme S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Top Notch Efficiency
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales can be enhanced with AI-powered forecasting, customizable dashboards, and advanced analytics to improve sales performance and customer experience.
What is your favorite aspect of this product?
Oracle CX Sales offers AI-powered sales insights, automation, and analytics to enhance sales performance and customer relationships.
What do you dislike most about this product?
Oracle CX Sales has potential drawbacks, including complexity, high costs, customization limitations, and integration challenges.
What recommendations would you give to someone considering this product?
To ensure successful implementation, carefully evaluate Oracle CX Sales' alignment with business requirements, integration needs, scalability, training, testing, and total cost of ownership.
Pros
- Reliable
- Client Friendly Policies
- Trustworthy
- Efficient Service
