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Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details


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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Catalog Management

83

Order Management

83

Content Localization

81

Retargeting Capabilities

80

Payment Processing

80

Reporting and Analytics

79

Order Portal

79

Predictive Recommendations

79

Integrated Search

79

Microsite Management

78

Content Management

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Breadth of Features

81

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Availability and Quality of Training

78

Vendor Support

75

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Emma J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great solution for ecommerce platform

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

It is a powerful solution with powerful features to deliver results and manage everything smoothly and have it under control. You can use this one B2B or B2C businesses. Shipping charges, tax and cart calculations are there, you can manage finance with ease. There are a long list features that helps you to make the most of it but in short, a great solution for your ecommerce platform.

What is your favorite aspect of this product?

Oracle XC commerce is one of the big names in ecommerce management solutions that are best in the field and mostly suitable for large firms and organization to manage tasks with more ease and deliver results better than anyone else. The company I work at is using it way before I joined and honestly this is a perk.

What do you dislike most about this product?

I am not sure how to describe this issue here, but sometimes, in very rare cases, the payment process and admin logins are troubled with lagging issue which is not favorable in our situation. It creates hassle of payment deduction from customer’s end they do not receive any order number, this like that should be avoided in a big firm because queries can be piled up.

What recommendations would you give to someone considering this product?

Highly recommended to big ecommerce platforms. The management is not easy and if you have a platform that makes your life a bit easier why not go for it. It can manage anything and almost everything. You can boost your store with better results and ultimately generate the revenue. We have seen it with firsthand experience.

Pros

  • Altruistic
  • Reliable
  • Performance Enhancing
  • Efficient Service

Mughal E.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very strong cloud based platform

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

They provide the best technical support and it has a best modern framework

What is your favorite aspect of this product?

The integration is very simple and great. If one needs upgrades they provide free

What do you dislike most about this product?

The themes or skins are not that easy to change, does require a lot of technical knowledge to use

What recommendations would you give to someone considering this product?

It's one of the best cloud-based platforms which helps companies to boost performance by looking at past purchases, It's very great at retargeting campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shelby A.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Workaround for Your Company Needs

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

The finest part would be that it provides a unified infrastructure that handles both Business to consumer and Business - to - business transactions seamlessly. This has been incorporated into our logistical management. It is simple to search for items, filter by customer or client, as well as all processes are streamlined.

What is your favorite aspect of this product?

This is similar to having a manager for our company. This software has met all of our requirements. It streamlined our operations and simplified our business. The user interface is simple. It is quite simple to integrate with other applications.

What do you dislike most about this product?

Manuals are difficult to read and necessitates some technical understanding. Based on something that needs to be accomplished, personalization might be challenging. For programmers, certain portions of the product are a blank space. The majority of the application libraries are obsolete.

What recommendations would you give to someone considering this product?

I will suggest this to firms who mostly use B2B and B2C services. It will systematize your business. The main focus will be supply chain, with delivery being a breeze. It will also aid in the social expansion of your firm.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

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