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Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

88 Reviews Write a Review

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

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Oracle Commerce Reviews

Jitendra K.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Product with full features.

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

In basic shop scenario, it was straightforward and simple to use. The user interface was sleek and contemporary. Processing time was considerably quicker and easier to utilize. Compare to the previous tool we used. I liked how simple it was to perform transactions and most importantly it has lots of templates to show your storefront unique which will automate your operation and will make your business simple.

What is your favorite aspect of this product?

The fact that it provides a single platform with native support B2C and B2B transactions is its finest feature.

What do you dislike most about this product?

Documentation can be difficult to understand and some technical expertise.

What recommendations would you give to someone considering this product?

In compare with other Oracle commerce is better as we have experienced and my recommendation to others go with oracle commerce.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Aman K.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Comprehensive Features for Streamlined Shopping

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce provides comprehensive features to streamline the shopping experience, including advanced product search capabilities, AI-powered personalization and recommendations, integrated third-party platforms for marketing and customer engagement, automated order tracking tools, enhanced SEO features, and more. These features make Oracle Commerce a great choice for businesses looking to optimize their ecommerce operations with ease.

What is your favorite aspect of this product?

My favorite aspect of Oracle Commerce is its advanced product search capabilities. The system allows customers to easily find what they're looking for in a matter of seconds, making it easier and faster to make purchases. Additionally, the AI-powered personalization and recommendation features help customers quickly discover new products that may be of interest to them.

What do you dislike most about this product?

My least favorite aspect of Oracle Commerce is its price. Although the features are comprehensive and powerful, they come with a hefty price tag that may be too costly for some businesses.

What recommendations would you give to someone considering this product?

I would recommend Oracle Commerce to businesses looking for a comprehensive ecommerce platform that can help streamline their operations. However, before making the purchase, I suggest researching and comparing other similar products to ensure that Oracle Commerce is the right fit for your business needs and budget.

Pros

Reliable
Trustworthy
Unique Features
Respectful

Jekabs S.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

We like that our team member could jump start fast

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

For us it felt the price and design that we liked.

What is your favorite aspect of this product?

Speed and easy to use. For others they like the functions that are offered.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

Please try it and maybe dont give up so fast as there is other features that you get better only with time.

Pros

Effective Service
Generous Negotitation
Appreciates Incumbent Status
Helps Innovate

Cons

Less Friendly Negotiation

How We Deliver

Oracle Commerce

What is Oracle Commerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Jitendra K.

Product with full features.

Likeliness to Recommend

Pros

Aman K.

Comprehensive Features for Streamlined Shopping

Likeliness to Recommend

Pros

Jekabs S.

We like that our team member could jump start fast

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

1
Since last award

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement