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Ion Group

OpenLink

Composite Score

7.5 /10

CX Score

8.0 /10

14 Reviews Write a Review

What is OpenLink?

OpenLink is a Transaction Lifecycle Management (TLM) software, providing decision support for trading and managing risks of physical and financial assets in energy, financial services, and commodity markets.

Company Details

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OpenLink Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenLink?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Unique Features
Respectful

Feature Ratings

Average 75

Fraud Management

Transaction Monitoring

Anti Money Laundering

Analytics and Reporting

Policy Management

Asset Liability Management

Credit Risk Management

Market Risk Management

Regulatory Compliance and Audit

Cheque Management

Stress Tests

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of IT Administration

OpenLink Reviews

Elias V.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

It's a User-friendly software.

Likeliness to Recommend

7 /10

What differentiates OpenLink from other similar products?

Ease of use

What is your favorite aspect of this product?

Able to modify some aspects of models to your business needs.

What do you dislike most about this product?

IT dependency

What recommendations would you give to someone considering this product?

Would be good to try out.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

How We Deliver

OpenLink

What is OpenLink?

Company Details

Need Assistance?

OpenLink Ratings

83 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love OpenLink?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Transaction Monitoring Includes Know Your Customer (KYC), cash deposits and withdrawals, wire transfers, and ACH activity management.

Anti Money Laundering Includes suspicious behavior identification, currency transaction reporting, case management and customer due diligence checks.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Asset Liability Management Includes interest rate risk, liquidity risk, and funding and capital management.

Credit Risk Management Includes credit assessment, credit scoring, and credit risk analysis.

Market Risk Management Includes equity risk, currency risk, and commodity risk.

Regulatory Compliance and Audit Ability to adhere to laws, regulations, guidelines, and specifications relevant to the business. Ability to store documents and trails for audit access.

Cheque Management Includes cheque printing, cheque tracking, cheque payment processing, and cheque verification.

Stress Tests Includes crisis simulations, scenario generation, and scenario analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

OpenLink Reviews

Elias V.

It's a User-friendly software.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Fraud Management

Transaction Monitoring

Anti Money Laundering

Analytics and Reporting

Policy Management

Asset Liability Management

Credit Risk Management

Market Risk Management

Regulatory Compliance and Audit

Cheque Management

Stress Tests

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of IT Administration