What is Onfido?
Use a complete, AI-powered identity verification solution to power open, secure, and inclusive relationships between you and your customers. The Onfido Real Identity Platform helps you reduce the cost of customer acquisition, onboard new customers, detect fraud, and satisfy KYC, AML, and other global compliance requirements.
Company Details
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Get AssistanceOnfido Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Onfido?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Regulatory Compliance
Document Hosting
Picture Identification
Database Integration
Reporting
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Onfido Reviews
shaffaf k.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2024
Great product with good tech support. Lessfeatures
Likeliness to Recommend
What differentiates Onfido from other similar products?
Diverse features, ease of access and good technical support
What is your favorite aspect of this product?
Technical support
What do you dislike most about this product?
Diverse features yet limited functionality
What recommendations would you give to someone considering this product?
A stable product with enough features to get you by…. The tech support is especially good; quick response and resolution.
Pros
- Continually Improving Product
- Unique Features
- Inspires Innovation
- Altruistic
Narendra T.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Super tool
Likeliness to Recommend
What differentiates Onfido from other similar products?
Onfido is easy and simple to use
What is your favorite aspect of this product?
Complexity in simple mode
What do you dislike most about this product?
Bit laggy
What recommendations would you give to someone considering this product?
Best tool for verification and due diligence
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Reliable
Kelvyn C.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Easy to use and reasonably priced!
Likeliness to Recommend
What differentiates Onfido from other similar products?
Price point.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
None at the moment.
What recommendations would you give to someone considering this product?
Compare with another service provider.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing