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OneSpan

OneSpan Sign

Composite Score

8.2 /10

CX Score

8.1 /10

31 Reviews Write a Review

What is OneSpan Sign?

OneSpan Sign (formerly eSignLive) is the world's leading electronic signature and digital signature software provider both in the cloud, and on-premise for businesses that need legal, compliant and enforcable e-signed documents.

Company Details

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Awards & Recognition

OneSpan Sign won the following awards in the Electronic Signature category

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7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

9 Top Rated Capabilities

5 Top Rated Features

2023

2021 Emotional Footprint Champion

2021

OneSpan Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OneSpan Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

2
Since last award

98 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OneSpan Sign?

0% Negative

14% Neutral

86% Positive

Pros

Trustworthy
Efficient Service
Respectful
Fair

Feature Ratings

Average 88

Audit Trail

Digital Signature

Security

E-Signatures

Regulatory Compliance

Mobile

User-Friendly

Workflow

Notifications

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 84

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

OneSpan Sign Reviews

Andrew C.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy, simple to use product, with great support.

Likeliness to Recommend

10 /10

What differentiates OneSpan Sign from other similar products?

Customer support was top notch. Always had the support from the team when we ran into issues or needed adjustments to our needs.

What is your favorite aspect of this product?

Certainly the support. There were a number of customizations that we needed and the support and technical leads were there to help us through.

What do you dislike most about this product?

There were a few opportunities to make the product better but they were updated in regular updates to their product

What recommendations would you give to someone considering this product?

Don’t hesitate, use OneSpan! Compare vendors but you will certainly not be let down.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Nolan H.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Simple and easy to implement and use.

Likeliness to Recommend

10 /10

What differentiates OneSpan Sign from other similar products?

The user interface of OneSpan Sign is a significant area of differentiation. We implemented OneSpan across our company during the height of the COVID-19 when face-to-face training was not an option. Our team members were able to grasp the functionality quickly and with little support required.

What is your favorite aspect of this product?

Personally, I love the drag and drop functionality involved in setting up a new document for signature. It is so simple and easy to use.

What do you dislike most about this product?

I can't say there is much I dislike; OneSpan is a simple, easy to use and reliable solution. Both our employees and customers have adopted the software with ease.

What recommendations would you give to someone considering this product?

Take a close look at the user interfaces of the various solutions available, ensuring that you view through the lens of your employees and customers. The ease of use sold us on OneSpan and I'm sure it will for you too.

Pros

Reliable
Effective Service
Caring
Respectful

Kiran R.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Organized and secure device agnostic e-signature

Likeliness to Recommend

8 /10

What differentiates OneSpan Sign from other similar products?

OneSpan sign had a smooth integration with the origination system. The application had to take digital signatures from the approvers and the authorized signatories via a designated workflow. It also had a strong mechanism for authentication and signer verification to avoid any anomaly in the e-signature. For mortgage loans, we were able to verify beneficial owners of the loans.

What is your favorite aspect of this product?

I was fascinated by the robustness and the ease of integration of OneSpan E-signature feature. Moreover, the security and the templates used for smart forms were innovative. Moreover, mobile verification for e-signature also included fingerprint authentication.

What do you dislike most about this product?

Sometimes, the signature took more than five seconds to be verified. This is an aspect to improve as competitors have better performance in terms of verification response. However, this is not a major factor to dislike the product.

What recommendations would you give to someone considering this product?

If any financial institution is looking for an able digital signature platform to be integrated for origination system hierarchy and legal facility agreements, then OneSpan sign will be of great use.

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

OneSpan Sign

What is OneSpan Sign?

Company Details

Need Assistance?

Awards & Recognition

2021 Emotional Footprint Champion

OneSpan Sign Ratings

92 Likeliness to Recommend

2 Since last award

98 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love OneSpan Sign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audit Trail View all previous activity including any recent edits and user access.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Security Software provides appropriate data and access security.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

OneSpan Sign Reviews

Andrew C.

Easy, simple to use product, with great support.

Likeliness to Recommend

Pros

Nolan H.

Simple and easy to implement and use.

Likeliness to Recommend

Pros

Kiran R.

Organized and secure device agnostic e-signature

Likeliness to Recommend

Pros

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Title

2
Since last award

3
Since last award

4
Since last award

Feature Ratings

Audit Trail

Digital Signature

Security

E-Signatures

Regulatory Compliance

Mobile

User-Friendly

Workflow

Notifications

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement