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Omninet

OMNITRACKER

Composite Score

7.3 /10

CX Score

7.7 /10

102 Reviews Write a Review

What is OMNITRACKER?

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Company Details

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Awards & Recognition

OMNITRACKER won the following awards in the IT Service Management - Enterprise category

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3 Top Rated Capabilities

0 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

OMNITRACKER Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OMNITRACKER.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OMNITRACKER?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Effective Service
Fair
Trustworthy

Feature Ratings

Average 73

Technician Administration

Systems Management Integration

Business Application Integration

Service Catalog

Integration With IT Tools

End User Support Solutions

Multi-Site Functionality

Multi Device Capability

End User Self Serve

Integrated Knowledge Management

Reporting

Vendor Capability Ratings

Average 78

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

OMNITRACKER Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Great product, very flexible and customizable.

Likeliness to Recommend

8 /10

Pros

Caring
Respectful
Client's Interest First
Transparent

Jos D.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

cost effective product, client oriented

Likeliness to Recommend

8 /10

What differentiates OMNITRACKER from other similar products?

customisation friendly

What is your favorite aspect of this product?

easy to use, customisation friendly

What do you dislike most about this product?

nothing as far as the product itself is concerned, more our own limitations due to 'over customising'

What recommendations would you give to someone considering this product?

don't over customize

Pros

Continually Improving Product
Trustworthy
Friendly Negotiation
Helps Innovate

Bart B.

Role: Information Technology
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Amazing product.

Likeliness to Recommend

10 /10

What differentiates OMNITRACKER from other similar products?

The amount of available processes. The level of customization without the need for programming. The ease of upgrading/updating without worrying about customizations.

What is your favorite aspect of this product?

The level of customization without the need for programming.

What do you dislike most about this product?

Multilingual approach takes a lot of effort, but I guess this is not only the case with OT.

What recommendations would you give to someone considering this product?

Make sure you have your business and IT owners defined and that the internal processes are known and documented. Take time to learn the default out of the box processes before starting to customize.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

OMNITRACKER

What is OMNITRACKER?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

OMNITRACKER Ratings

86 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love OMNITRACKER?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OMNITRACKER Reviews

Great product, very flexible and customizable.

Likeliness to Recommend

Pros

Jos D.

cost effective product, client oriented

Likeliness to Recommend

Pros

Bart B.

Amazing product.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Technician Administration

Systems Management Integration

Business Application Integration

Service Catalog

Integration With IT Tools

End User Support Solutions

Multi-Site Functionality

Multi Device Capability

End User Self Serve

Integrated Knowledge Management

Reporting

Vendor Capability Ratings

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness