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Okta

Okta Identity Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.9 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Fair
  • Reliable
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

92

Web Cloud Single Sign on (SSO)

90

Activity Monitoring Alerts

88

Identity Governance

87

Provisioning Deprovisioning

87

Privileged Access Management

86

Access Request Management

84

Password Management

84

Mobility Support

83

Advanced Provisioning

83

Reporting

83

Vendor Capability Ratings

Average 84

Business Value Created

86

Ease of Data Integration

85

Quality of Features

85

Ease of Customization

84

Usability and Intuitiveness

84

Ease of IT Administration

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Availability and Quality of Training

83

Vendor Support

82

Okta Identity Cloud Reviews

John R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Securing the job with OKTA

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

It is easy to use and you don't depend on a physical token, as before. Easy to implement and doesn't complicate the things.

What is your favorite aspect of this product?

Yu are getting a lot for its price. Big help on securing things.

What do you dislike most about this product?

Direct integrations with tools can be difficult.

What recommendations would you give to someone considering this product?

You can have a secure structure with OKTA, just take advantage of all of its features, and you will be safe.

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Helps Innovate

Clair K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use and implement!

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

I love the ease of Okta's features and how efficient it makes my tasks.

What is your favorite aspect of this product?

I love the API aspects of pushing to Google Workspace as well as all the other integrations.

What do you dislike most about this product?

There's nothing currently that I dislike about Okta.

What recommendations would you give to someone considering this product?

Definitely give it a shot, Okta is also great about helping with new implementations and their docs are very helpful.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Lorenzoロレンツォ M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A crucial decision-making tool

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta is the best and most crucial application for password management and single-sign-on authentication. To adequately automate business operations without requiring users to log in to each application separately, Salesforce and all other applications are connected with Okta. Many business customers use the excellent OOB functionality provided by Okta.

What is your favorite aspect of this product?

There is a wide range of applications that can be used with this program, and setting up apps for them is generally straightforward. With adaptive MFA, we are able to find a balance between security and usability that is beneficial to practically everyone. It is fantastic that you are able to do that. Through the use of SCIM and APIs, the time-consuming process of onboarding new users has been made much simpler and less time-consuming with the help of SCIM and APIs.

What do you dislike most about this product?

IT professionals with experience can implement ideas with ease. Nonetheless, the extensive feature set and documentation can be unsettling for new users who need to learn more about identity management. When problems arise between Okta and an unsupported program, Okta customer care may shirk responsibility even if the fault is with Okta rather than the unsupported item.

What recommendations would you give to someone considering this product?

It can be used to access apps rather than a VPN directly. It is advantageous if you work remotely to be able to access the Apps on your computer rather than bringing your work PC home. You only need your login details, password, and second authentication to access Okta and your Apps.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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